Veterinary Client Service Representative

Thrive Pet Healthcare; Tustin (CA); Presencial; USD 28.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Paid time off

401(k)

Quarterly bonus program

Pet benefits

Paid holidays

CE allowance

Descripción de la vacante

Veterinary Cancer Group of Orange County is hiring a full-time experienced Veterinary Client Service Representative to join our oncology team. The Client Care Specialist provides primary front-office support and handles client interactions, appointment scheduling, and client education.

We invest in long-term growth and offer a comprehensive benefits package and a positive work-life balance. The role emphasizes accurate record-keeping, financial estimates, and courteous client service.

Formación

• Experience as Veterinary Client Care Specialist preferred.
• Experience in Oncology is a plus.
• Willingness to cross train in all areas.

Responsabilidades

• Greet clients and patients in a friendly manner.
• Get weights on patients and update medical records.
• Escort and place patients in examination rooms.
• Notify the doctor of the patient’s arrival.
• Prepare drop-off forms, estimates and client authorizations.
• Coordinate incoming calls and client callbacks.
• Set up and schedule all appointments for new patients and rechecks.
• Check clients out by processing payments and printing invoices.
• Enter into the computer all correspondence into patient’s medical record.

Conocimientos

Customer service

Team player

Positive attitude

Cross-train readiness

Descripción del empleo

Veterinary Cancer Group of Orange County is hiring full-time experienced Veterinary Client Service Representatives to join our amazing oncology team! The Client Care Specialist is the primary support to our front office.

Veterinary Cancer Group in Orange County invests heavily in our employees' long-term growth and happiness and strive to provide a positive work environment and work/life balance. At Veterinary Cancer Group in Orange County we pride ourselves in providing the best benefits package in the industry which includes health, life, vision, dental, PTO, paid holidays, CE allowance, 401(k), paid parental leave, quarterly bonus program, impressive pet benefits, and much more!

Job Overview

According to the Veterinary Cancer Society, 1 in 4 dogs will develop cancer at some point. Many that are diagnosed with cancer, survive to go on with their healthy, happy lives. With the help of the amazing staff at the Veterinary Cancer Group - one of the largest and most technologically sophisticated veterinary oncology groups, we are making this come true in our area. Our Client Care Specialist are an integral part of the hospital. Client Care Specialist are responsible for a variety of tasks related to customer service and patient care within the veterinary practice. Tasks include scheduling appointments for existing clients and preparing new clients for consults, animal handling, record management, presenting financial options and estimates, accurately reviewing service charges and entering into the client processing database, extensive client interaction, and preparing clients for their next appointment.

Our Ideal Candidate

• Experience Veterinary Client Care Specialist preferred
• Experience in Oncology is a plus
• Team player and willingness to cross train in all areas
• Positive attitude

Job Responsibilities

• Greet clients and patients in a friendly manner.
• Get weights on patients and update medical record
• Escorts and place patients in examine rooms.
• Notify the doctor of the patient’s arrival.
• Make sure New Patients records are in record for the following day add a new patient history sheet if needed.
• Confirm appointments for the following day.
• Prepare drop-off forms, estimates and client authorizations.
• Coordinate incoming calls and client call backs
• Set up and schedule all appointments for new patients and rechecks.
• Track no shows and canceled appointments by making a note in the medical record.
• Gather new patient’s records by calling the referring veterinarians office.
• Enter new client and patient information into computer.
• Enter into the computer all correspondence into patient’s medical record.
• Keep existing client and patient information up to date.
• Light cleaning of the exam rooms and front lobby area.
• Check clients out by receiving and processing payment for services rendered. Also reviewing and printing invoice.
• Receive signed surgery/treatment consent forms and euthanasia forms.
• Monitor incoming faxes/emails and distribute appropriately.
• Attach laboratory results to medical record and task to doctor for review
• Perform other duties as assigned.

Pay Range: $20.00+ hourly dependent upon experience.

At Thrive Pet Healthcare, we celebrate and embrace the uniqueness and diversity of all of our team members, pet parents, and pets. We strive to create a diverse, equitable, and inclusive culture where all team members belong and feel empowered.