Veterinary Client Care Specialist | Flexible Schedule

Heartland Veterinary Partners LLC; Eden Prairie (MN); On-site; USD 23,419 - 26,174; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental insurance

Vision insurance

Retirement plan

Bonus incentive

Flexible schedule

Career development

Employee Assistance Program

Referral program

Job summary

Bush Lake Pet Hospital in Bloomington/Eden Prairie is seeking a Customer Service Representative to welcome clients, manage front desk, and handle appointment tracking. You will process payments, maintain records, and support the veterinary team to ensure an exceptional client experience.

Weekend availability, a high school diploma, and prior veterinary office experience are preferred. We offer benefits including health, dental, vision, PTO, and retirement plans.

Qualifications

• Weekend availability required.
• High school diploma or equivalent.
• Previous veterinary experience preferred.
• Client satisfaction references preferred.
• OSHA safety techniques including proper PPE.

Responsibilities

• Lead practice opening and closing procedures per Practice Manager instructions and practice procedures.
• Ensure all public areas are clean and presentable for patients; maintain front desk, reception area, waiting area, office, public bathrooms and exam rooms.
• Process cash, checks, charge card payments and credit account payments.
• Schedule appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow.
• Assist in updating client/patient files as needed.
• Prepare and send client correspondence.
• Send reminder notices to clients for periodic notifications; conduct follow-ups from a callback list.
• Perform regular backup of the computer system as directed.
• Post daily business activities and oversee related tasks.
• Welcome clients and patients with a warm and friendly demeanor and ensure an excellent experience during visits.
• Answer incoming telephone calls with proper telephone etiquette.
• Present clients with medications, instructions, new client kits and other take-home items.
• Handle emergency situations with care and in accordance with clinic policies and procedures.
• Address client concerns calmly to ensure a satisfactory experience.

Skills

Patience

Collaboration

Communication

Active listening

Organization

Client satisfaction

Education

High school diploma

Job description

Bush Lake Pet Hospital in Bloomington/Eden Prairie is seeking a Customer Service Representative to welcome clients, manage front desk, and handle appointment tracking. You will process payments, maintain records, and support the veterinary team to ensure an exceptional client experience.

Weekend availability, a high school diploma, and prior veterinary office experience are preferred. We offer benefits including health, dental, vision, PTO, and retirement plans.