Veterinary Client Care Specialist

National Veterinary Associates; Oro Valley (AZ); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive hourly pay

Health insurance

Paid Time Off (PTO)

Ongoing training and development

Job summary

Sahuaro Vista Veterinary Clinic, part of National Veterinary Associates, is looking for a Customer Service Representative (CSR) in Oro Valley, Arizona. This role involves providing a welcoming environment for clients and their pets, managing communications, and handling administrative tasks.

The ideal candidate will have strong customer service experience, excellent multitasking abilities, and a positive, empathetic attitude. Benefits include competitive pay, health insurance, and ongoing training.

Qualifications

• Exceptional customer service experience required.
• Previous experience in a veterinary hospital or medical office is a plus.
• Comfortable learning new software.
• Strong written communication skills.

Responsibilities

• Welcome clients and their pets professionally.
• Manage a multi-line phone system for scheduling.
• Handle invoices, payments, and account balancing.
• Maintain communication via phone, email, and text.
• Assist clients with pharmacy pickups and inquiries.
• Update electronic medical records accurately.

Skills

Multitasking abilities

Strong problem-solving skills

Excellent verbal communication

Empathy and positivity

Job description

Sahuaro Vista Veterinary Clinic, part of National Veterinary Associates, is looking for a Customer Service Representative (CSR) in Oro Valley, Arizona. This role involves providing a welcoming environment for clients and their pets, managing communications, and handling administrative tasks.

The ideal candidate will have strong customer service experience, excellent multitasking abilities, and a positive, empathetic attitude. Benefits include competitive pay, health insurance, and ongoing training.