Veterinary Client Care Specialist

Ethos Veterinary Health; Bowie (MD); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Tuition Reimbursement

Health, Dental & Vision Insurance

Paid Time Off & Wellness Time Off

Wellness Program

Life Insurance

401(K) Matching

Employee Assistance Program

Employee Discount

Job summary

Dogs and Cats Emergency Specialists (DCES) in Bowie, MD is hiring a full-time Client Care Specialist to join our outstanding team. The role requires overnight shifts, weekends, holidays, and on-call duties, with compensation of $18–$20 per hour based on experience.

We offer growth in a high-volume, 24/7 veterinary setting with advanced equipment and a strong wellness program. DCES emphasizes compassionate client care, teamwork in a large hospital environment, and ongoing professional development

Qualifications

• Minimum of 1 year of experience in a receptionist setting
• Demonstrated excellence communication skills
• Availability for nights, weekends, holidays, and limited on-call duties
• Strong desire to learn and grow in the role.

Skills

Communication skills

Compassionate nature

Teamwork in large teams

Veterinary industry experience

Phone system management

Microsoft Word

Outlook email

Tools

EzyVet

Smartflow

Microsoft Word

Outlook

Job description

Dogs & Cats ER & Specialty in Bowie, MD is hiring a full- time Client Care Specialist to join our outstanding team!

Compensation: $18- 20/hr and is based on experience and skill level.

Schedule: Overnight shifts needed.5/8 or 4/10 hour shifts per week. Weekends and holidays as needed with on- call requirements.

About Us

Step into an exceptional career at Dogs and Cats Emergency Specialists (DCES), a 24/7 state-of-the-art veterinary hospital like no other. At DCES, we're committed to fostering a culture built on Compassion, Collaboration, Education, and Integrity. Our status as a teaching hospital with seven specialist departments offers unparalleled opportunities for continuous growth and career advancement.

Our Work Environment Includes

• Cutting-edge technology, including a fully integrated in-house laboratory, digital radiography, ultrasound, on-site CT and MRI, video endoscopy, cystoscopy, laparoscopy, fluoroscopy, climate-controlled oxygen therapy, and a telemetric ECG system.
• Wellness Program and the support of a full-time, on-site veterinary social worker who understands and addresses the unique mental health challenges faced by veterinary professionals.
• Professional Growth and Skill Enhancement Program designed to empower individuals with the tools and resources they need to achieve their career aspirations and continually develop their skills.

Job Requirements

• Minimum of 1 year of experience in a receptionist setting
• Demonstrated excellence communication skills
• Availability for nights, weekends, holidays, and limited on-call duties
• Strong desire to learn and grow in the role.
• Ability to work efficiently and independently in a fast-paced, high-intensity environment.

Required Skills

• Shares our commitment to our mission, vision, and values.
• Enthusiastic and compassionate nature, providing an excellent experience for clients.
• Expertise in interpreting meows, barks, and chirps—telepathic skills are a plus!
• Seeking candidates experienced in thriving within large teams (80+ members)
• Basic computer skills with proficiency in Microsoft Word and Outlook email.
• Proficient in managing multi-line phone systems for efficient communication.
• Knowledge of EzyVet and Smartflow software platforms is a plus.
• Prior experience in the veterinary industry is preferred.

Benefits

• Tuition Reimbursement for qualified employees
• Health, Dental & Vision Insurance
• Paid Time Off & Wellness Time Off
• Wellness Program
• Life Insurance
• 401(K) Matching
• Employee Assistance Program
• Employee Discount

Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.

Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos Veterinary Health provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.