Veterinary Client Care Representative

Companion Pet; Queen Creek (AZ); Hybrid; USD 23,000 - 28,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401k with company match

Continuing education and professional/

PTO and mental health assistance

Employee discounts on services

Scrub allowance

Referral program

Welcoming team environment

Job summary

Animal House Veterinary Clinic seeks a friendly Client Care Representative to be the first point of contact for clients and their pets. In this full-time front-desk role, you will greet clients, guide them through appointments, and support reception operations with warmth and efficiency.

You will handle multi-line phones, document details accurately, and assist with scheduling, payments, and daily tasks. Availability on Saturdays is required to ensure smooth clinic operations.

Qualifications

• High School Diploma or GED required.
• At least 1 year of customer service experience in a veterinary setting.
• Familiarity with veterinary terminology and protocols.
• Manage cash handling and financial transactions.

Responsibilities

• Greet clients and pets warmly to set a welcoming tone.
• Manage multi-line phone systems and document information accurately.
• Schedule, confirm, and manage appointments; assist with check-ins/outs.
• Coordinate with departments to ensure smooth patient flow.
• Maintain a clean, organized reception area and support team needs.

Skills

Customer service

Multi-line phones

Professional demeanor

High-volume handling

Clinic workflow

Education

High School Diploma/GED

Tools

Veterinary software

Job description

Why Join Our Team

Animal House Veterinary Clinic stands as a beacon of excellence in veterinary care, recently honored as one of the Best Veterinary Hospitals in the US for 2026 by Newsweek. This national recognition builds upon our foundation as an AAHA-accredited practice and two-time winner of 'Best of Queen Creek' (2023-2024).

Under the leadership of Medical Director Dr. Josh Marion, we've cultivated a unique environment where efficiency and compassion work hand-in-hand. Every team member—from veterinarians to technicians and customer service representatives—shares our mission of providing outstanding care to as many pets as possible.

What Sets Us Apart

• Excellence Recognized: Our consecutive \"Best Veterinary Practice\" awards reflect our unwavering commitment to quality medicine
• Efficiency with Purpose: High-efficiency systems designed to maximize quality patient care
• Compassionate Approach: Comprehensive Fear Free protocols throughout the practice
• Team-Focused Environment: Supportive, positive workplace that emphasizes collaboration and professional development

At Animal House, you'll find a remarkable team of professionals who believe in making a significant impact in our community. We've created a dynamic environment where productivity thrives alongside quality medicine, allowing everyone to contribute meaningfully to our mission of exceptional pet care.

Join our team and become part of a practice where your skills, compassion, and dedication will be valued and nurtured.

About This Role

As a full-time Client Care Representative, you'll be the warm, welcoming face of our veterinary practice! In this vital front-line position, you'll create positive first impressions with our clients and set the tone for their entire experience with us.

You'll be the compassionate bridge between our clients and their beloved pets' care, guiding pet parents through appointments, answering questions, and ensuring smooth operations at our reception area. This role combines your people skills, organizational abilities, and genuine love for animals to help us deliver exceptional veterinary care.

Our hiring process includes two interview stages: a brief, one-way video interview via Hireflix followed by an on-site interview. If selected to move forward, you'll receive a Hireflix invitation by email after applying, so please check your inbox and spam/junk folders.

*Must have availability to work Saturdays*

What Success Looks Like

• Creating Exceptional First Impressions: You'll warmly greet clients and their pets, making them feel welcome and valued from the moment they contact our practice.
• Communication Excellence: You'll skillfully manage multi-line phone systems, gather and document important information accurately, and convey pet care instructions clearly and compassionately.
• Appointment Wizard: You'll masterfully schedule, confirm, and manage appointments while efficiently handling check-ins and check-outs with proper documentation.
• Team Coordination: You'll promptly alert appropriate departments when patients arrive, distribute daily schedules, and ensure patient files are properly prepared and updated.
• Professional Environment: You'll maintain an inviting, clean, and organized reception area that helps create a positive experience for clients and their pets.

What Makes You a Great Fit

• Providing a welcoming and professional first impression by greeting every client with efficiency and warmth
• Ability to multi-task and attend to multi-line phone systems and veterinary programs
• Proficient in handling high volume, high stress cases while maintaining professionalism
• Efficiently optimize clinic workflow through strategic appointment scheduling and proactive confirmation calls
• Maintaining any required documents or medical records
• Upholding rigorous hospital standards for cleanliness and organization
• Accurately handle deposits and financial transactions from clients
• Accurately educate clients on veterinary services and best practices for animal care

Education & Experience

• High School Diploma/GED or equivalent required
• At least 1 year of customer service experience in a veterinary setting
• Familiarity with veterinary terminology and protocols
• Manage cash handling and financial transactions

How We'll Support You

• Competitive Pay: $17.00 - $20.00 per hour, commensurate with experience
• Comprehensive Benefits: Health, dental, and vision insurance, plus 401k with company match
• Growth Opportunities:Continuing education and professional development support
• Work-Life Balance:PTO and mental health assistance
• Perks:Employee discounts on services, a scrub allowance, and a referral program
• A Welcoming Team:We’re a hard-working and collaborative team where your voice matters!

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.