Veterinary Client Care Representative

Companion Pet; Scottsdale (AZ); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Health, dental & vision insurance

401k with company match

Continuing education & professional发展

PTO and mental health support

Employee discounts on services

Scrub allowance

Referral program

Job summary

Cochise Animal Hospital is seeking a full-time Client Care Representative to be the welcoming face of the practice. You will handle appointments, phones, and client inquiries while ensuring a smooth front-desk flow and patient records are meticulously maintained.

You’ll partner with a collaborative team, deliver exceptional client service, and support operations across busy days, including weekends, in a modern, low-stress environment for pets and their families.

Qualifications

• High School Diploma/GED or equivalent required.
• At least two years of customer service experience in an animal hospital.
• Proficient with veterinary terminology and protocols.
• Manage cash handling and financial transactions.
• Experience with EzyVet is highly valued.

Responsibilities

• Greet clients and their pets warmly, creating a positive first impression.
• Manage multi-line phone system, schedule and update appointments.
• Guide clients through visits, coordinate check-ins and check-outs.
• Maintain accurate client and patient records and documentation.
• Collaborate with team to ensure smooth clinic operations.

Skills

customer service experience

veterinary terminology

multi-line phone handling

cash handling

Education

High School Diploma/GED or equivalent

Tools

EzyVet

Job description

Why Join Our Team

Cochise Animal Hospital is a modern veterinary practice equipped with state-of-the-art technology and contemporary amenities designed for both advanced medical care and low-stress patient experiences. Our brand new facility features eight examination rooms and the latest veterinary technology to support everything from routine checkups to complex cases.

At Cochise, we believe veterinary medicine is more than a profession—it's a calling. Our team serves amazing clients who are deeply committed to their pets' wellbeing, creating rewarding opportunities to make a real difference in the lives of the animals we treat. Every day presents interesting, diverse cases that allow our veterinary professionals to utilize their skills and expertise.

What Sets Us Apart

• Modern Facility: Brand new hospital with eight exam rooms and cutting-edge technology
• Dedicated Clientele: Amazing clients committed to their pets' health and happiness
• Engaging Medicine: Variety of interesting and rewarding cases daily
• Positive Culture: Energetic, reliable team members who genuinely enjoy their work
• Collaborative Approach: Clear communication and inclusive environment where every voice matters

Join a team where your skills will shine, your growth will be supported, and your passion for veterinary medicine will be celebrated. At Cochise Animal Hospital, we don't just care for animals—we care for each other.

About This Role

As a full-time Client Care Representative, you'll be the warm, welcoming face of our veterinary practice! In this vital front-line position, you'll create positive first impressions with our clients and set the tone for their entire experience with us.

You'll be the compassionate bridge between our clients and their beloved pets' care, guiding pet parents through appointments, answering questions, and ensuring smooth operations at our reception area. This role combines your people skills, organizational abilities, and genuine love for animals to help us deliver exceptional veterinary care.

Our hiring process includes two interview stages: a brief, one-way video interview via Hireflix followed by an on-site interview. If selected to move forward, you'll receive a Hireflix invitation by email after applying, so please check your inbox and spam/junk folders.

What Success Looks Like

• Creating Exceptional First Impressions: You'll warmly greet clients and their pets, making them feel welcome and valued from the moment they contact our practice.
• Communication Excellence: You'll skillfully manage multi-line phone systems, gather and document important information accurately, and convey pet care instructions clearly and compassionately.
• Appointment Wizard: You'll masterfully schedule, confirm, and manage appointments while efficiently handling check-ins and check-outs with proper documentation.
• Team Coordination: You'll promptly alert appropriate departments when patients arrive, distribute daily schedules, and ensure patient files are properly prepared and updated.
• Professional Environment: You'll maintain an inviting, clean, and organized reception area that helps create a positive experience for clients and their pets.

What Makes You a Great Fit

• Have open availability and be able to work on weekends as we are open seven days a week (we offer 4 day, 10 hour shifts)
• Providing a welcoming and professional first impression by greeting every client with efficiency and warmth
• Ability to multi-task and attend to multi-line phone systems and veterinary programs
• Proficient in handling high volume, high stress cases while maintaining professionalism
• Efficiently optimize clinic workflow through strategic appointment scheduling and proactive confirmation calls
• Maintaining any required documents or medical records
• Upholding rigorous hospital standards for cleanliness and organization
• Accurately handle deposits and financial transactions from clients
• Accurately educate clients on veterinary services and best practices for animal care

Education & Experience

• High School Diploma/GED or equivalent required
• At least two years of customer service experience in an animal hospital
• Proficient with veterinary terminology and protocols
• Manage cash handling and financial transactions
• Experience with EzyVet is highly valued

How We’ll Support You

• Competitive Pay: $19 - $22 per hour, commensurate with experience
• Comprehensive Benefits: Health, dental, and vision insurance, plus 401k with company match
• Growth Opportunities:Continuing education and professional development support
• Work-Life Balance:PTO and mental health assistance
• Perks:Employee discounts on services, a scrub allowance, and a referral program
• A Welcoming Team:We’re a hard‑working and collaborative team where your voice matters!

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.