Veterinary Care Coordinator — Pet & Client Advocate

Brief Media, Inc.; Chattanooga (TN); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Parental leave

401(k)

Pet discounts

Wellbeing support

CE stipends

Grant Circle

Job summary

PetVet Care Centers' Veterinary Specialty and Emergency Center of Thousand Oaks is seeking a Care Coordinator (Rotating Shifts) to join our team. You will perform administrative and customer service tasks to support the hospital, acting as a bridge between clients and veterinary staff.

You'll handle lobby flow, appointment scheduling, basic medical emergencies support, data entry in practice management software, and assist with retail transactions and cash handling.

Qualifications

• High school diploma or GED or equivalent combination of education, certification, training, and/or experience.
• 1 year of Customer Service Representative experience.
• 1 year of Veterinary experience.

Responsibilities

• Provides excellent customer service in-person, over the phone, and in high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Skills

Customer Service

Veterinary experience

Communication

Education

High school diploma or GED

Job description

PetVet Care Centers' Veterinary Specialty and Emergency Center of Thousand Oaks is seeking a Care Coordinator (Rotating Shifts) to join our team. You will perform administrative and customer service tasks to support the hospital, acting as a bridge between clients and veterinary staff.

You'll handle lobby flow, appointment scheduling, basic medical emergencies support, data entry in practice management software, and assist with retail transactions and cash handling.