Veterinary Care Coordinator | Front Desk & Client Care

Petvet-Care-Centers; Phenix City (AL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid parental leave

401(k) with discretionary contribution

Team member pet discounts

Emotional wellbeing support (Calm app)

CE stipends and career development

Relief fund (Grant Circle)

Job summary

Summerville Animal Hospital, part of PetVet Care Centers, is hiring a Veterinary Receptionist (Care Coordinator) in Phenix City, AL. The role blends administrative duties with client care, supporting a high-performing veterinary team. Expect patient scheduling, data entry, billing tasks, and frontline service for pet owners.

This full-time position emphasizes compassionate interactions and seamless clinic operations, with benefits and a culture centered on caring for pets and their people.

Qualifications

• Applicants must be 18 years of age or older to be considered for this position.
• Knowledge of clerical procedures and ability to organize files and records.
• Excellent customer service skills, providing courteous and prompt assistance.
• Strong multitasking skills with attention to detail.
• Ability to work at a keyboard or workstation for extended periods and to lift animals up to 50 pounds.

Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Skills

Customer service

Multitasking

Data entry

Education

18+ years old

Tools

Practice management software

Billing

Job description

Summerville Animal Hospital, part of PetVet Care Centers, is hiring a Veterinary Receptionist (Care Coordinator) in Phenix City, AL. The role blends administrative duties with client care, supporting a high-performing veterinary team. Expect patient scheduling, data entry, billing tasks, and frontline service for pet owners.

This full-time position emphasizes compassionate interactions and seamless clinic operations, with benefits and a culture centered on caring for pets and their people.