Compassionate Veterinary Front Desk & Care Coordinator

PetVet Care Centers; Phenix City (AL); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid Parental Leave

401(k) with discretionary contribution

Team Member Pet Discounts

Emotional wellbeing support — Calm app

CE stipends and career development

Grant Circle — relief fund

Local hospital culture backed by ресур

Job summary

Summerville Animal Hospital in Phenix City, Alabama, is seeking a Veterinary Receptionist (Care Coordinator) to join PetVet Care Centers. The role focuses on administrative and customer service support for a high-performing hospital, aligning with titles like Veterinary Receptionist and Client Care Specialist.

The hospital emphasizes compassionate care, patient relationships, and a culture of care, with opportunities for team development across more than 420 hospitals nationwide.

Qualifications

• Applicants must be 18 years of age or older to be considered for this position.
• Knowledge of clerical procedures and ability to organize files and records.
• Excellent customer service skills, providing courteous and prompt assistance.
• Strong multitasking skills with attention to detail.
• Ability to work at a keyboard or workstation for extended periods and perform physical tasks such as standing, walking, climbing, and lifting animals up to 50 pounds.

Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Skills

Customer service

Multitasking

Clerical procedures

Data entry

Phone etiquette

Education

Age 18+

Tools

Practice management software

Job description

Summerville Animal Hospital in Phenix City, Alabama, is seeking a Veterinary Receptionist (Care Coordinator) to join PetVet Care Centers. The role focuses on administrative and customer service support for a high-performing hospital, aligning with titles like Veterinary Receptionist and Client Care Specialist.

The hospital emphasizes compassionate care, patient relationships, and a culture of care, with opportunities for team development across more than 420 hospitals nationwide.