Veterinary Assistant - Emergency Department

VCA Animal Hospitals; Norwalk (CT); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) with company match

Referral bonus opportunities

Career development & education

Job summary

VCA Veterinary Referral & Emergency Center in Norwalk, CT is seeking a Veterinary Technician or Assistant to join the Emergency Department as an ER Liaison. The role provides a bridge between doctors and clients, ensuring clear communication about patient care from presentation to discharge.

Open 24 hours a day, 365 days a year, this position offers a $21–$25 hourly pay range and a 4x10-hour schedule (Wednesday–Saturday).

Responsibilities

• Serve as ER Liaison bridging communication between doctors and clients and, at times, primary care veterinarians.
• Coordinate with front desk, technicians, emergency doctors and specialty veterinarians to maintain direct lines of communication.
• Provide clear expectations of what to expect during the patient’s stay, from presentation to discharge.
• Field and facilitate incoming calls for the doctor and act as point of contact for pet owners and referring veterinarians.
• Provide clients with progress reports, fill prescriptions as needed, and assist with owners visiting hospitalized pets.
• Manage medical records, reports, and log correspondence with clients.
• Guide clients through euthanasia by explaining the process and finalizing afterlife care.

Job description

Seeking a Veterinary Technician or Assistant to join our Emergency Department as an ER Liaison! Location: 123 W Cedar St, Norwalk, CT 06854 Compensation: The pay range for this position is $21-$25/hr Schedule: 4 x 10hr - Wednesday-Saturday Join the dedicated team at VCA Veterinary Referral & Emergency Center in Norwalk, where advanced medicine meets compassionate care. Since 1997, we've proudly served Fairfield County and the surrounding communities with state-of-the-art specialty and emergency veterinary services, working alongside primary care veterinarians to deliver the highest level of patient care. Open 24 hours a day, 365 days a year, our hospital is committed to helping pets when they need us most. If you're a compassionate, motivated Veterinary Technician or Assistant looking to grow your skills in a fast-paced, collaborative environment, we'd love to have you on our team.

What is a Liaison?

A Liaison is the point person who helps bridge the communication between the doctor and the client and at time our Primary Care Veterinarians.

The Liaison will work in tandem with the doctor as needed to ensure there is a direct line of communication between the owner, pDVM and the doctor.

The Liaison will provide a clear expectation of what to expect during the patient’s stay, from presentation to discharge. Keeping the owner informed during every step, as well as maintaining communications with the front desk, technicians, emergency doctors and specialty veterinarians as needed.

The Liaison will field and facilitate incoming phone calls for the doctor, and provide a point of contact for pet owners, and referring veterinarians.

The Liaison will also give clients progress reports, fill prescriptions as needed, and assist with owners visiting their hospitalized pets.

The Liaison will manage medical records, reports, and log correspondence with clients.

The Liaison will help guide clients dealing with euthanasia by walking them through the process before, and by finalizing afterlife care

Why VCA

We are passionate about supporting veterinary technicians assistants and are committed to your personal career development. VCA is a community of dedicated professionals that will encourage you to explore everything a veterinary technician career has to offer. We are committed to equity, inclusion, and diversity, and strive to be a place where a talented mix of people want to come, stay, and do their best work. We support a work environment where you can focus on your career, your happiness, and the patients you serve.

Career Support

• Access to the people and resources of a large veterinary community
• Advancement and leadership opportunities
• Internal CE and development opportunities
• Free NAVTA membership, access to VetFolio, Plumbs App, and more
• Tuition assistance including Veterinary Technology Associates, Bachelors completion and more

Health & Well Being

• Medical, dental & vision insurance, a variety of additional coverage options
• Free mental health care through Lyra Health (up to 12 sessions a year)
• Access to free counseling through Cigna Life Assistance program
• Access to Headspace app
• Fully employer-paid life, long-term and short-term disability insurance
• Paid vacation, paid sick time, holiday pay
• Paid parental leave
• Fertility coverage, gender affirmation services
• Growing network of onsite social workers

Other Perks

• Generous hospital discounts for your pets, a variety of other discounts including cellular service, apparel, computer equipment, etc.
• 401(k) retirement plan with company match
• Referral bonus opportunities
• Practice management software with digital innovations for streamlined practice flow and client communication

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com