Veterinary Assistant/Client Services Representative

Hanson Family Foundation SD; Sioux Falls (SD); On-site; USD 25,000 - 29,000; Full time

Job summary

Pet Wellness Veterinary Hospital is seeking a Veterinary Assistant/Client Services Representative to join our team. You will greet clients, schedule visits, manage the front desk, and support both client service and patient care.

This role emphasizes compassionate animal handling, accurate recordkeeping, and clear communication with clients and staff. Experience in a veterinary setting, proficiency with scheduling software and digital record systems, and the ability to multitask in a fast-paced

Qualifications

• High school diploma or equivalent required; associate degree or veterinary assistant certification preferred.
• Two years of experience in a similar veterinary clinic or animal shelter.
• Strong communication and interpersonal skills.
• Proficiency in scheduling software and digital record systems.
• Ability to multitask in a fast-paced environment.
• Compassion for animals and commitment to client service excellence.

Responsibilities

• Greet clients and visitors at the front desk.
• Schedule appointments and manage calendars.
• Answer phone calls and relay messages to staff.
• Maintain accurate client records and update contacts.
• Follow up on treatment plans and post-visit care instructions.
• Assist with client check-in and check-out procedures.
• Coordinate front desk tasks, data entry and inventory.
• Support billing inquiries and direct clients to resources.
• Assist veterinarians and techs during appointments and exams.
• Safely handle and restrain animals in a calm manner.
• Prepare exam rooms and equipment before and after appointments.
• Record patient histories and vital signs in medical records.

Skills

Communication skills

Interpersonal skills

Multitasking

Education

High school diploma or equivalent

Associate degree or veterinary assistant certification preferred

Tools

Scheduling software

Electronic medical records

Job description

Organization: Pet Wellness Veterinary Hospital

Reports To: Practice Manager

Employment Type: Full-Time & Part-Time

Salary Range: $18-21/hour based on experience

About the Pet Wellness Veterinary Hospital of the Hanson Family Foundation

Pet Wellness Veterinary Hospital is a DBA of Pet Wellness Veterinary Group managed by the Hanson Family Foundation for the Well-Being of God’s Creatures. Founded in 2023, the Hanson Family Foundation is a nonprofit organization dedicated to advancing animal welfare through partnerships, collaborations, pet-retention programs, education, and advocacy. The Foundation is committed to providing financially-friendly veterinary care, outreach in underserved communities, and removing geographic and financial barriers that force families to surrender their pets to animal shelters and rescue organizations. With a focus on supporting the work of existing animal welfare organizations, keeping pets and people together, providing sanctuary to needy horses, the Foundation promotes a sustainable, mission-drive work environment while providing the highest quality compassionate care to our clients and the animals in their care.

Position Summary

The Veterinary Assistant/Client Services Representative is a dual-role position responsible for supporting both exceptional client service and efficient patient care. This team member serves as a primary point of contact for clients through scheduling, communication, check-in and check-out, follow-up, and accurate recordkeeping, while also assisting the veterinary team with appointments, animal handling and restraint, patient histories, basic vitals, exam room preparation, and documentation in the hospital software system. This position plays an important role in creating a compassionate, organized, and mission-driven experience for clients, patients, and the veterinary care team.

Key Responsibilities

• Greet clients and visitors warmly and professionally at the front desk.
• Schedule appointments, manage calendars, and confirm upcoming visits.
• Answer phone calls, respond to inquiries, and relay messages to veterinary staff.
• Maintain accurate client records and update contact information as needed.
• Provide follow-up communication regarding treatment plans, medication instructions, and post-visit care
• Assist with client check-in and check-out procedures.
• Coordinate front desk operations including filing, data entry, and supply inventory.
• Support billing inquiries and direct clients to appropriate resources.
• Assist veterinarians and veterinary technicians during appointments, examinations, and basic treatment procedures.
• Safely handle and restrain animals in a calm, compassionate, and low-stress manner.
• Prepare exam rooms, treatment areas, equipment, and supplies before and after appointments.
• Collect patient histories, record basic vitals, and document visit information accurately in the medical record.

Qualifications

• High school diploma or equivalent required; associate degree or veterinary assistant certification preferred.
• Two years of experience working in similar role at a veterinary clinic or animal shelter required.
• Strong communication and interpersonal skills.
• Proficiency in scheduling software and digital record systems.
• Ability to multitask in a fast-paced environment.
• Compassion for animals and commitment to client service excellence.