Veterinary Assistant / Client Service Representative

Western Veterinary Partners; New Tazewell (TN); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Health package

Life insurance

Disability

EAP

401k with match

Paid time off

Personal pet discount

Job summary

Rowland Veterinary Services in New Tazewell, TN seeks an outgoing Veterinary Assistant / Client Service Representative. You will support exams and treatments while dedicating 1–2 days weekly to front desk tasks like appointments, phones, and client information on both small and large animals.

The role offers a 4x10 schedule, full-time status, and benefits. Growth is emphasized within a collaborative team focused on mentorship and development.

Qualifications

• 1+ years of experience in a veterinary assistant or veterinary reception role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in client communication and education, including discharge instructions
• Ability to manage a multi-line phone system while assisting in-person clients
• Experience scheduling appointments and coordinating patient flow
• Ability to accurately process payments and maintain financial records

Responsibilities

• Support exams, treatments, and procedures alongside the veterinary team
• Spend 1–2 days per week on front desk duties: managing appointments, patient flow, and phones
• Assist clients with information about services for small and large animals
• Cross-train as an assistant to support a variety of tasks
• Maintain accurate medical records and treatment documentation

Skills

Client communication

Phone handling

Appointment scheduling

Payments processing

Medical records

Patient handling

Team collaboration

Job description

Rowland Veterinary Services is seeking an outgoing Veterinary Assistant / Client Service Representative to serve as the welcoming face of our hospital.

This is a hands-on role built for someone who loves being in the thick of patient care and who truly enjoys client communication and education. The majority of your time will be spent working as a Veterinary Assistant — supporting exams, treatments, and procedures alongside our veterinary team — with one to two days per week dedicated to front desk responsibilities, including managing appointments and patient flow, handling multi-line phones, processing transactions, and supporting clients with information about our services for both small and large animal patients.

Rowland Veterinary Services is always growing, and we\'re looking to team members who want to grow with us!

As one team member shared: "Rowland Veterinary Services is an establishment that supports both professional and personal growth. Hard work and dedication are met with a leadership team and support staff who will guide and encourage you as you develop your career." If you\'re someone who thrives on variety, enjoys connecting with clients, and wants to be truly cross-trained as an assistant, this could be the perfect fit.

Schedule And Compensation

• Compensation: $15 - 18 per hour, for each hour worked
• This is a full-time position, with a 4 x 10 schedule and availability needed Monday - Saturday.
• Typically working 1 Saturday each month from 8 am - 1 pm.

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k - with company match beginning 2027
• Paid time off in accordance with site policy and applicable law
• Personal pet discount
• Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum Qualifications And Skill Set

• 1+ years of experience in a veterinary assistant or veterinary reception role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
• Safe, gentle patient handling and restraint for dogs, cats, and large animal patients
• Client communication and education, including treatment plan review and discharge instructions
• Accurate medical record keeping and treatment documentation
• Ability to manage a multi-line phone system while assisting in-person clients
• Experience scheduling appointments and coordinating patient flow
• Ability to accurately process payments and maintain financial records

Why choose Rowland Veterinary Services?

Rowland Veterinary Services is a 4-doctor mixed animal practice in New Tazewell, Tennessee, providing compassionate, community-focused care for both small and large animals. Our team offers a wide range of services, including general medicine, dentistry, and soft tissue surgery — plus some orthopedic and farm work.

We’re a close-knit, collaborative group that values teamwork, growth, and trust. Every staff member is encouraged to expand their skills and take ownership of their role. With no on-call or emergency hours, scenic mountain views, and a strong focus on mentorship and development, Rowland Veterinary Services offers the perfect environment to build a rewarding career in veterinary medicine.

#SPO

This is a good-faith estimate based on the role\'s requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.

Pay Range

$15—$18 USD

Western Veterinary Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Western Veterinary Partners is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact [e-mail]. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

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