Veterinary Receptionist / Client Service Representative

Western Veterinary Partners; Little River (SC); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Life insurance

Disability insurance

Employee Assistance Program

401k options

Paid time off

Uniform allowance

Personal pet discount

Job summary

Saint Francis Animal Hospital in Little River, SC, seeks an experienced Client Service Representative with a background in veterinary medicine to greet clients and coordinate care. The CSR will be the face of the hospital, ensuring a welcoming experience, effective communication, and smooth daily operations.

This full-time role offers a flexible schedule (4x10s or 5x8s), no weekend shifts, and competitive compensation with benefits.

Qualifications

• 3+ years in customer service, reception or client-facing role.
• Previous veterinary receptionist or healthcare front-desk experience preferred.
• Proficiency to prioritize in a fast-paced environment.
• Strong client service and professional communication skills.
• Experience liaising between clients and the medical team, with confidence discussing treatment plans and medical information.
• Knowledge of veterinary terminology and medical records.
• Highly organized, detail-oriented and proactive.

Responsibilities

• Independently manage appointment scheduling and maintain an efficient daily workflow.
• Serve as a key liaison between clients and the medical team, ensuring clear and timely communication.
• Deliver empathetic, high-level customer service across a multi-line phone system and in-person interactions.
• Process financial transactions accurately and efficiently.
• Respond to client inquiries with confidence, providing guidance on services and patient care.
• Balance multiple priorities in a fast-paced environment while maintaining organization and attention to detail.

Skills

Customer service

Veterinary background

Communication

Self-starter

Organized

Multitasking

Job description

Saint Francis Animal Hospital is seeking an experienced Client Service Representative with a background in veterinary medicine to become the next member of our incredible team. As the face of the hospital, our CSRs greet visitors with warmth and compassion, fostering trust in the veterinary team and ensuring a welcoming, well-coordinated client experience.

In This Role, You Will

• Independently manage appointment scheduling and maintain an efficient daily workflow
• Serve as a key liaison between clients and the medical team, ensuring clear and timely communication
• Deliver empathetic, high-level customer service across a multi-line phone system and in-person interactions
• Process financial transactions accurately and efficiently
• Respond to client inquiries with confidence, providing clear and informed guidance on services and patient care
• Balance multiple priorities in a fast-paced environment while maintaining organization and attention to detail

This position is ideal for candidates with a strong background in veterinary medicine who is a confident self-starter, highly organized, and thrive in fast-paced environments. The right individual will be proactive, detail-oriented, and capable of balancing multiple priorities while maintaining a polished, professional client experience.

Schedule:

This is a full-time position, offering a flexible schedule either 4 x 10s or 5 x 8s and availability needed Monday through Friday. NO WEEKENDS.

Full-time benefits and compensation

• Compensation: $16-20 per hour, for each hour worked*
• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program
• 401k options
• Paid time off in accordance with site policy and applicable law
• Uniform allowance
• Personal pet discount

Minimum Qualifications And Skill Set

• 3+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
  • Ability to work independently and prioritize in a fast-paced environment
  • Strong client service and professional communication skills
  • Experience acting as a liaison between clients and the medical team, with confidence discussing treatment plans and medical information
  • Comfortable managing phones, clients, and administrative tasks simultaneously
  • Working knowledge of veterinary terminology and medical records
  • Highly organized, detail-oriented, and proactive

About Saint Francis Animal Hospital

Saint Francis Animal Hospital in Little River is a 3-doctor practice known for its compassionate, client-centered team, advanced dentistry, and strong commitment to the human-animal bond. The hospital operates out of a 5,000 sq ft stand-alone facility with a stable, tight-knit staff who pride themselves on warmth, communication, and high-quality care. Our CSRs play a vital role in supporting seamless client experiences by helping bridge communication between pet owners and the medical team.

We’re open Monday through Friday only — no weekends — offering true work-life balance just minutes from the beautiful South Carolina coast. It’s an excellent fit for someone who values compassion, teamwork, and a relaxed coastal lifestyle while working in a supportive, community-focused environment.

This is a good-faith estimate based on the role’s requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.

Pay Range

$6-20 USD

Western Veterinary Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Western Veterinary Partners is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact [e-mail]. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

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