Veterinary Assistant / Client Service Representative

Allianceanimalhealth; Indianapolis (IN); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Competitive compensation

Benefits package

Paid time off

Uniform allowance

Employee discounts

Continuing education allowance

Tuition reimbursement

Career development

Referral bonus program

Job summary

Allianceanimalhealth is seeking a hybrid Veterinary Assistant and Client Service Representative. The role splits duties weekly between clinical support and front-desk CSR tasks.

You will greet clients, schedule, process payments and support veterinarians with patient care, exams, and education. Ideal candidates bring veterinary hospital exposure, excellent communication, calm empathy, and comfort with practice software and online prescriptions.

Qualifications

• Excellent communication, organization and customer service skills.
• Calm, compassionate approach with clients and coworkers.
• Comfort with computers and practice software; DaySmart experience is a plus.
• Basic veterinary terminology, vaccine and preventive care knowledge preferred.

Responsibilities

• Welcome clients and patients; answer calls, messages and questions with professionalism and empathy.
• Schedule appointments, check patients in and out, process payments and maintain records.
• Help triage client concerns and communicate with the medical team.
• Maintain a clean, organized reception area.
• Offer discreet support during stressful situations.
• Run exam rooms, obtain patient histories, assist veterinarians.
• Coordinate and support patient care with veterinary team.
• Assist clients with online pharmacy requests and prescription questions.
• Provide client education on preventive care and home-care instructions.
• Assist with triage, sample collection and laboratory processing.
• Support patient nursing care and hospitalization monitoring.
• Assist with surgical preparation, anesthesia monitoring and recovery.

Skills

Communication

Organization

Customer service

Multitasking

Calm demeanor

Compassionate approach

Computer proficiency

DaySmart experience

Practice software

Vet terminology

Tools

DaySmart

Job description

How This Hybrid Role Works

The position is intended to be split approximately equally between Veterinary Assistant and Client Service Representative duties each week. Shifts will generally be scheduled in one department or the other, so you can focus on that role during your assigned shift. The balance may change to meet hospital needs, including coverage for illness, vacation, staffing shortages or changes in patient volume. Flexibility and proficiency in both roles are essential.

Client Service Responsibilities

• Welcome clients and patients; answer calls, messages and questions with professionalism and empathy.
• Schedule appointments, check patients in and out, process payments and maintain accurate records.
• Help triage client concerns and communicate promptly with the appropriate medical team members.
• Maintain a clean, organized and welcoming reception area.
• Offer compassionate, discreet support during stressful or emotional situations.

Veterinary Assistant Responsibilities

• Run exam rooms, obtain thorough patient histories, and assist veterinarians during examinations and appointments.
• Work closely with the veterinarian and veterinary technician team to coordinate and support each pet's care, including communicating patient needs and following treatment plans.
• Assist clients with online pharmacy requests, respond to prescription and order questions, and coordinate concerns with the medical team as appropriate.
• Provide client education on preventive care, medications, home-care instructions and veterinarian-recommended services, within the scope of training and under DVM guidance.
• Assist with triage, sample collection, laboratory processing and diagnostic imaging within training and skill level.
• Support patient nursing care, treatment preparation and hospitalized patient monitoring.
• Assist with surgical preparation, anesthesia monitoring and recovery as training and experience permit.
• Keep exam rooms and treatment areas clean, stocked and ready for patient care.

What We're Looking For

• Veterinary hospital experience strongly preferred, especially across client service and clinical support; candidates experienced in one area and eager to learn the other are welcome.
• Excellent communication, organization, customer service and multitasking skills.
• Calm, compassionate approach with clients, patients and coworkers.
• Comfort with computers and practice software; DaySmart experience is a plus.
• Basic veterinary terminology, vaccine and preventive care knowledge preferred.
• Animal restraint, medical histories and laboratory experience are advantages.
• Dependability and willingness to work scheduled shifts in either department, with flexibility when coverage needs change.
• A collaborative, proactive attitude and desire to keep learning.

Physical Requirements & Work Environment

Ability to sit, stand, walk, bend, kneel and lift or move up to 50 pounds. Work may involve animal noise, odors, waste, scratches, bites and exposure to infectious or other clinical hazards. Appropriate training and safety procedures apply.

What We Offer

• Competitive compensation based on experience; benefits for eligible employees; paid time off; uniform allowance; employee discounts; and opportunities for continuing education, training and growth.
• Pay Range: $18-$20/hr
• Full-Time OR Part-Time Opportunities: we are open to hiring one FT team member who can assist with both Veterinary Assistant and Client Service Representative (CSR) responsibilities, or two PT team members to fill these roles separately. Candidates interested in part-time opportunities in either Veterinary Assisting or Client Service are encouraged to apply.
• Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA)
• Employee Assistance Program
• Paid Vacation and Sick Time for ALL Employees
• Paid Bereavement Program
• Paid Parental Leave Program
• Competitive Compensation
• Continuing Education Allowance (applies to licensed/registered/certified roles)
• Tuition Reimbursement Program Available to any AVMA Accredited Veterinary Technology Program
• Career Development Opportunities
• Referral Bonus Program for most positions!
• Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc)
• Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory pre-employment screening.
• *Note - some benefits may only be available to or vary slightly for full time employment status vs part time status.
• For additional details including our full equal opportunity statement, texting/outreach communication authorization, physical requirements of the job and more, please visit https://allianceanimal.com/additionaljobdescriptiondetails/.