Veterinary Assistant

Accreditation Council for Graduate Medical Education; Queen Creek (AZ); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a thriving pet healthcare team as a Veterinary Client Service Representative in Queen Creek, AZ. This dual role combines clerical and clinical tasks, offering a supportive environment to enhance your skills while ensuring excellent client service and animal care.

Benefits

401(k) with employer match

Mental health resources

Paid parental leave

Pet perks and veterinary service discounts

Student loan management tools

Qualifications

• 1 year experience as a veterinary assistant or receptionist.
• Strong customer service and teamwork skills are crucial.

Responsibilities

• Greet clients and assist with registration and wait times.
• Schedule appointments and maintain client records.
• Assist veterinarians and medical team for positive patient flow.

Skills

Customer Service

Communication

Organization

Teamwork

Education

Veterinary Assistant Certification

Job description

Veterinary Client Service Representative/Hospital Assistant

(Dual/Cross Trained Role)

Pet Dental Clinic

Queen Creek, AZ

Pet Dental Clinic is looking for a Veterinary Client Service Representative/Veterinary Assistant to join our team as part of the Thrive Pet Healthcare community.

At Pet Dental Clinic, a Thrive Pet Healthcare partner, you will have the support, tools, and resources to elevate your skills. As a hospital deeply rooted in the local community, you will experience the best of both worlds: a genuine local feel with the benefits of Thrive's national resources.

About You

This hybrid role is responsible for a variety of supporting tasks within the veterinary practice and will encompass clerical and clinical tasks. Clerical tasks include greeting clients/patients, appointment scheduling, preparing medical records, answering and directing incoming phone calls, presenting financial options, and processing and balancing financial payments. Clinical tasks include animal handling/restraining, processing laboratory work, cleaning and sterilizing equipment/facility, and a variety of tasks assisting both the veterinary technicians and DVMs. Strong customer service and teamwork skills are crucial for success in this role.

Hospital hours are Monday through Friday, 8 am to 5 pm. This role will be scheduled within these times and will be dependent on the hospital's needs. For example, some days may be spent solely at the front desk, helping with patients in the treatment areas, or as a float, assisting where needed.

Experience & Skills Requirements:

• Experience as veterinary receptionist, or 1 year experience as a veterinary assistant
• Possesses a positive work attitude
• Self-motivated
• Excellent communication and organization skills
• Is committed to a stress-free environment for our patients
• Enjoys working in a fast-paced environment

Role Responsibilities:

• Help strengthen relationships with our clients by greeting them and their pet! Help new client's complete registration and notify them of expected wait times.
• Maintain client relationships and service standards by responding to phone calls, taking messages, and transferring calls as needed. Regular monitoring of email and faxes.
• Schedule appointments, including in-office diagnostics and communicate with referring hospital staff to access patient records. Create appointment reminders, reschedule missed appointments.
• Maintains computer records with up-to-date client and patient data, verifies each patient entering the hospital.
• Maintains front desk, reception area, waiting areas and exam rooms in a neat and clean manner.
• Ensures financial responsibilities are met. Reviewing charges for services upon completion or discharge, ensuring accurate reconciliation of cash drawer with computer-generated reporting
• With each hospital function, assist veterinarians and the medical team to maximize productivity and maintain positive patient flow.
• Communicate with clients about individualized pet health concerns and offer guidance on medications, and additional treatments.
• Assist in maintaining relevant, comprehensive medical records with the support of practice systems.
• Obtain relevant health history and information from clients and maintain medical charts.
• Use safe restraining techniques, follow standard protocols, and sustain clean, sterile, organized treatment areas, exam rooms, and labs.
• Be willing to guide, mentor, and support fellow team members.

Benefits - our care in action

Thrive offers a suite of benefits to support team members' emotional, physical, professional, and financial wellbeing. In addition to our health and life insurance, and short- and long- term disability plans, we offer eligible team members:

• Competitive pay
• 401(k) with employer match
• Mental health resources, including 24/7 access to Lyra Health
• Paid parental leave
• Purr-ental leave for when you adopt a pet
• Employer-sponsored childcare and elder care
• Personalized care for every family-forming journey
• Discretionary funds and FREE CE courses
• Pet perks and veterinary service discounts
• Student loan management tools and assistance

Provide your best care with more bridges and less barriers.

We listen to your needs and then meet them. Through training and free CE experiences, your career development can flourish. And in our locally rooted, nationally connected community, you'll be able to make connections, access opportunities and find support with ease.

Support for you is as vital as the support you provide.

You'll Thrive with Us

At Thrive, you have the opportunity to develop your career in a way that best suits your goals. Take advantage of our comprehensive learning and skill-building programs to enhance your expertise. You can build your skills and earn credentials through:

• Our vast, diverse, and free library of continuing education courses - ThriveU
• Live, virtual interactive workshops to develop valuable leadership skills
• A program to designed to teach you the fundamentals of running a pet hospital
• Scholarship opportunities and tuition reimbursement
• Move into any specialty, hospital type, or environment - across the nation.
• Leadership training for a thriving and long career in the veterinary profession.

About Thrive

Vet-founded and Austin-born, Thrive Pet Healthcare has expanded to over 380 partner hospitals nationwide, united by a mission to shape the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners.

We bridge general practice, urgent care, specialty, and emergency care, and our locally rooted, nationally connected hospitals benefit from Thrive's extensive resources while maintaining their unique identities.

We believe that supporting our people is the key to helping pets thrive through every stage of life.

Join us where #WeThriveTogether. We provide customizable professional development opportunities, a supportive work environment that values work-life rhythms, and 24/7 mental health support.

At Thrive Pet Healthcare, we are committed to creating a culture where everyone from any background can be heard, respected, and valued. We pledge to build an inclusive environment nurtured by respectful curiosity to support, encourage, and celebrate the diverse voices of our teams and the communities we serve.