Veterinary Assistant

The Pet Dental Clinic; Queen Creek (AZ); Hybrid; USD 35,000 - 50,000; Full time

Job summary

An established industry player in pet healthcare is seeking a dedicated Veterinary Client Service Representative/Veterinary Assistant. This hybrid role combines clerical and clinical responsibilities, ensuring a welcoming environment for clients and their pets. You'll greet clients, manage appointments, and support veterinarians in providing top-notch care. With a commitment to professional growth, the company offers extensive training and benefits, including health insurance and continuing education opportunities. Join a supportive team where your contributions make a real difference in the lives of pets and their owners.

Benefits

Health Insurance

401(k)

Mental Health Resources

Paid Parental Leave

Pet Adoption Leave

Childcare Support

Continuing Education Courses

Veterinary Discounts

Student Loan Support

Qualifications

• Experience as a veterinary receptionist or 1 year as a veterinary assistant.
• Strong communication and organization skills essential.

Responsibilities

• Greet clients and pets, assist with registration, and inform about wait times.
• Schedule and manage appointments, access patient records, and send reminders.

Skills

Customer Service

Communication Skills

Organization Skills

Animal Handling

Clerical Skills

Education

High School Diploma

Veterinary Assistant Certification

Job description

Veterinary Client Service Representative/Hospital Assistant

(Dual/Cross Trained Role)

Pet Dental Clinic

Queen Creek, AZ

Pet Dental Clinic, a Thrive Pet Healthcare partner, is looking for a Veterinary Client Service Representative/Veterinary Assistant to join our team.

At Pet Dental Clinic, you will have the support, tools, and resources to elevate your skills. As a hospital rooted in the local community, you will experience a genuine local feel combined with Thrive's national resources.

About You

This hybrid role involves clerical and clinical tasks, including greeting clients, appointment scheduling, medical records preparation, animal handling, laboratory work, and assisting veterinary technicians and DVMs. Strong customer service and teamwork skills are essential.

Hospital hours are Monday through Friday, 8 am to 5 pm, with scheduling dependent on hospital needs, including front desk duties, assisting in treatment areas, or floating assistance.

Experience & Skills Requirements

• Experience as veterinary receptionist or 1 year as veterinary assistant
• Positive work attitude
• Self-motivated
• Excellent communication and organization skills
• Commitment to a stress-free environment for patients
• Enjoys fast-paced environments

Role Responsibilities

• Greet clients and pets, assist with registration, and inform about wait times
• Maintain client relationships via phone, email, and faxes
• Schedule and manage appointments, access patient records, and send reminders
• Keep computer records updated and verify patient information
• Maintain cleanliness of reception and treatment areas
• Handle financial transactions accurately and reconcile cash drawer
• Support veterinarians and medical team to maximize productivity
• Communicate pet health concerns and treatment guidance to clients
• Maintain comprehensive medical records and obtain health histories
• Use safe restraining techniques and keep treatment areas sterile and organized
• Mentor and support team members

Benefits – Our Care in Action

Thrive offers benefits supporting emotional, physical, professional, and financial wellbeing, including health insurance, 401(k), mental health resources, paid parental and pet adoption leave, childcare, CE courses, veterinary discounts, and student loan support.

Supporting Your Growth

We provide training, free CE, and community connections to support your career development. Our programs include continuing education, leadership workshops, hospital management fundamentals, scholarships, and opportunities across various specialties and locations.

About Thrive

Founded in Austin, Thrive Pet Healthcare now partners with over 380 hospitals nationwide, committed to pet well-being through medical excellence, technology, and community. We support a culture of inclusivity, professional growth, and work-life balance, where everyone is valued and heard.