Veterans VA Loan Officer — Impactful, Commissioned Role

Veterans United Home Loans; Puyallup (WA); On-site; USD 17,908 - 27,552; Full time

Benefits offered by this job

Health and dental insurance

Paid sick leave

Employee wellness program

401(k) matching

Paid holidays

Job summary

Veterans United Home Loans seeks a results-driven Loan Officer to enhance borrower experiences and deliver exceptional customer service. You will assess homebuying needs, collaborate with the loan team, and guide clients through the loan process from pre-approval to closing.

The role emphasizes timely communication, attention to detail, and compliance with industry guidelines while leveraging Encompass and other tools to optimize throughput and outcomes.

Qualifications

• 2+ years of experience in the mortgage industry.
• Background in mortgage sales or related processing experience.
• High attention to detail.
• Thrive in fast-paced, results-oriented environment.
• Exemplary customer service skills.
• Strong interpersonal communication skills (written and verbal).
• Effective communication and conflict resolution.
• Quantitative and analytical decision making skills.
• Aptitude for interpreting and analyzing financial and general business information and procedures.
• Proficient in basic computer technologies, appropriate for an internet-based company.
• NMLS licensed or become licensed upon employment.
• Regular and predictable attendance.
• Familiarity with Encompass loan origination software.
• Experience self-sourcing leads.
• Knowledge in Excel, Word and Powerpoint.

Responsibilities

• Communicate loan status regularly with clients, responding promptly to inquiries and concerns via email and phone.
• Analyze borrowers’ information to determine feasibility of pre-approving and obtaining a loan.
• Manage internal efforts to ensure a timely process and resolve application issues.
• Interview borrowers and obtain and/or verify information and documentation.
• Manage social media presence.
• Educate borrowers on loan process and product/service alternatives.
• Remain knowledgeable on company and industry guidelines and processes.
• Analyze and manage numbers to increase and ensure efficiencies and meet company goals.

Skills

Customer service

Interpersonal communication

Attention to detail

Results oriented

Time management

Self-motivation

Tools

Encompass loan origination software

Excel

Word

PowerPoint

Job description

Veterans United Home Loans seeks a results-driven Loan Officer to enhance borrower experiences and deliver exceptional customer service. You will assess homebuying needs, collaborate with the loan team, and guide clients through the loan process from pre-approval to closing.

The role emphasizes timely communication, attention to detail, and compliance with industry guidelines while leveraging Encompass and other tools to optimize throughput and outcomes.