Veterans Success Advocate & Programs Lead

Johnson C. Smith University - JCSU; Charlotte (NC); On-site; USD 50,000 - 70,000; Full time

Job summary

Johnson C. Smith University in Charlotte, NC seeks a mission-driven Veterans Services Coordinator to support military and veteran students as they pursue education goals, helping them transition, belong and shine as part of the Golden Bull family in a fully in-person role.

You will advocate for and coordinate services, work with Admissions, Financial Aid, Registrar and Communications to recruit, enroll and sustain military-affiliated students, and manage CPL/JST activities in alignment with

Qualifications

• A Bachelor’s degree and at least three years’ experience in counseling, social work, or related field is required.
• A Master’s degree is preferred.
• Requires two to five years of demonstrated related experience with working in Military or Veteran’s Affairs and a good understanding of recruitment, engagement, retention and record-keeping of/for Military and Veteran Students.

Responsibilities

• Serve as a dedicated advocate and liaison for Military and Veteran Students, offering programs, mentoring, counseling, and connections to campus and community resources that support academic success, belonging, and well-being.
• Partner with Admissions and Recruitment, Financial Aid, the Registrar, and Communications and Marketing to inform, recruit, enroll and support Military and Veteran Students throughout their academic journey.
• Assist the Office of the Registrar by ensuring timely processing of educational benefits, serving as a secondary certifying agent.
• Clearly communicate benefits, resources and opportunities available to Military and Veteran Students and their families.
• Support the management and programming of the Veterans Hub and advise the Veterans Student Association (VSA), helping cultivate leadership, engagement and community.
• Contribute to the development, coordination and implementation of Credit for Prior Learning (CPL) and Joint Services Transcript (JST) activities in alignment with SACSCOC requirements and CAEL standards.
• Maintain and analyze CPL/JST records to support data reporting, assessment and continuous improvement.
• Collaborate with Deans and Department Chairs to integrate CPL/JST practices across academic programs, ensuring consistency, quality and student-centered approaches.
• Lead and coordinate campus-wide military-affiliated observances, including 9/11, Memorial Day, Veterans Day, and military-themed athletic events, reinforcing JCSU’s commitment to honoring service and sacrifice.
• Represent the University at local, regional and national military-focused conferences, trainings and base-affiliated job/college fairs.
• Conduct ongoing assessment of Veterans Services programs and contribute to monthly and university-wide reporting, including SACSCOC documentation.
• Support departmental planning, budgeting and evaluation efforts.
• Foster an inclusive, multicultural and respectful environment that reflects JCSU’s values and commitment to equity.
• Participate in professional development and university/community committees as assigned.
• Guide and supervise student employees, including Work Study students, student workers, interns and practicum students.

Education

Bachelor's degree

Master’s degree (preferred)

Job description

Johnson C. Smith University in Charlotte, NC seeks a mission-driven Veterans Services Coordinator to support military and veteran students as they pursue education goals, helping them transition, belong and shine as part of the Golden Bull family in a fully in-person role.

You will advocate for and coordinate services, work with Admissions, Financial Aid, Registrar and Communications to recruit, enroll and sustain military-affiliated students, and manage CPL/JST activities in alignment with