Community Services Representative - Supervisor

Waukesha County, WI; Waukesha (WI); On-site; USD 51,000 - 70,000; Full time

Benefits offered by this job

Health/dental/vision

Life insurance

Paid time off

Pension plan with employer match

Performance rewards

Wellness program

Job summary

Waukesha County seeks a knowledgeable leader to manage countywide real property listing and tax billing operations. The role oversees tax system processes, staff supervision, and coordination with municipalities and state agencies to ensure accurate, timely records and compliance.

The ideal candidate has experience in property tax administration, assessment or land records, and supervision of staff; strong knowledge of real estate, automated systems, and customer service is essential for success.

Qualifications

• High School Diploma or GED.
• Four years of progressively responsible work in data or information processing.
• Bachelor’s degree in business or public administration; marketing; computer science; or closely related field may substitute for two years.

Responsibilities

• Coordinating annual tax billing and related processing.
• Overseeing tax system administration and security access.
• Supervising preparation and maintenance of assessment rolls and legal property descriptions.
• Supporting reporting and compliance activities.
• Training users.
• Helping resolve title, tax, and property record issues.

Skills

Leadership

Data processing

Customer service

Communication

Education

Bachelor's degree in business or public administration

Tools

Tax system software

Job description

Salary Range

$36.85 - $51.18

Work Assignment Details

Waukesha County is seeking a knowledgeable and detail-oriented leader to manage countywide real property listing and tax billing operations. This position oversees the administration of tax system processes, supervises staff, coordinates services provided to municipalities, and helps ensure property tax and assessment records are accurate, timely, and compliant with applicable laws and regulations. The role works closely with municipal officials, assessors, state agencies, title companies, and other County departments to support efficient tax listing, billing, reporting, and land records coordination.

The ideal candidate will bring experience in property tax administration, assessment or land records-related work, and supervision of staff and processes. Strong knowledge of real estate and property tax practices, legal descriptions, automated systems, and customer service is important for success in this role. The position also requires the ability to analyze problems, implement process improvements, manage data and reporting functions, and maintain strong working relationships with internal and external partners.

Typical responsibilities

• coordinating annual tax billing and related processing
• overseeing tax system administration and security access
• supervising preparation and maintenance of assessment rolls and legal property descriptions
• supporting reporting and compliance activities
• training users
• helping resolve title, tax, and property record issues

Classification Specification

To view the full classification specification for Community Services Representative click here.

Minimum Training & Experience Requirements

• High School Diploma or GED.
• Four (4) years of progressively responsible work experience in data or information processing, preferably including advisory, consulting, or liaison services to clients; in customer service, preferably in an automated environment; or in the administration of tax billing or tax payment processing.
• Graduation from a recognized college or university with a bachelor’s degree in business or public administration; marketing; computer science; or a closely related field may substitute for two (2) years of the work experience requirement.

Benefits and Compensation

• Excellent health/dental/vision
• Life insurance
• Generous paid time off (vacation, 10 holidays, 3 floating holidays, ample accrued sick time that rolls over each year)
• An exceptional pension plan with employer match and lifetime retirement payment plus an optional tax advantaged 457 retirement savings plan
• Employee recognition through a pay for performance system, performance-based merit increases and non-base performance awards
• Balanced work-life culture and exceptional employee wellness program that offers a variety of programs and tools to help promote an employee’s wellness and health, including an on-site health & wellness clinic

About Us

Waukesha County prides itself on operating in a business-like manner and is recognized as a leader delivering high quality services with competence and skill. With our vision of “Leading the Way”, we value teamwork and collaboration, ethics and diversity, communication, efficiency and cost savings, innovation, and the wellbeing of our staff and the citizens we serve. Employees are provided professional development opportunities and encouragement to learn and practice continuous improvement and LEAN principles as we regularly ask ourselves “Is there a better way?”

Location

Located in the City of Waukesha, our campus offers an on-site fitness center, free parking, and easy access to interstate highway systems. Waukesha County offers a perfect blend of urban and rural living where one can enjoy the benefits of quiet rural lake communities or opt for nearby attractions that the greater Milwaukee area offers including vast beach and park systems, public markets, performing arts, music festivals, and sports including the Milwaukee Admirals, Brewers, Bucks, Wave, Marquette University Golden Eagles and the UW-Milwaukee Panthers Basketball programs.

EEO

Waukesha County is committed to equal opportunity and nondiscrimination in employment and adheres to all Federal, State and County Equal Employment Opportunity laws, policies, plans, rules, regulations and ordinances. The County recognizes and accepts its important leadership role in providing for equal employment/service opportunities. It is the express policy of Waukesha County to promote equal employment opportunity among all who are employed by Waukesha County and who seek employment with Waukesha County.

Further information

https://www.waukeshacounty.gov

Visa & work authorization

The County does not sponsor applicants for work visas. Applicants must be currently authorized to work in the United States on a full-time basis.