VETERANS' SERVICES REPRESENTATIVE I

COUNTY OF FRESNO; Fresno (CA); On-site; USD 42,000 - 64,000; Full time

Job summary

The County of Fresno's Veterans' Services Office seeks a Veterans' Services Representative I to interview, advise and assist veterans and dependents with entitlement determinations and securing benefits under federal, state, or local laws.

The role may require irregular hours, including nights, weekends, and holidays. Candidates must meet minimum qualifications, be able to pass a background check, and obtain USDVA accreditation within a year.

Qualifications

• 60 semester units of coursework acceptable within the United States' accredited college or university system.
• Four (4) years of full-time, paid work experience providing eligibility services to clients of federal, state, or local programs including claim preparation and appeal assistance as well as research and analysis of applicable laws, policies, and programs.
• Possession of a valid driver's license may be required.
• Within the twelve (12) month probationary period, incumbent shall obtain and maintain USDVA accreditation through the CDVA.
• Candidates must undergo and pass a background investigation (employment/credit histories, verification of education, arrest/criminal records, drug/alcohol use, and personal conduct).

Responsibilities

• Interview, advise and assist veterans and their dependents in making entitlement determinations and securing rights and benefits under federal, state or local legislation.

Job description

The Veterans' Service Office, within the Department of Social Services, invites applications for the position of Veterans' Services Representative I. Incumbents interview, advise and assist veterans and their dependents in making entitlement determinations as well as securing rights and benefits under federal, state or local legislation.

Veterans' Services Representatives may be required to work shifts as assigned, including nights, weekends and holidays.

Fresno County is working together for a quality of life for all. Our mission is to provide excellent public services to our diverse community.

Minimum Qualifications

Option 1: Education: Completion of sixty (60) semester units of coursework that is acceptable within the United States' accredited college or university system.

Option 2: Experience: Four (4) years of full-time, paid work experience providing eligibility services to clients of federal, state, or local programs including claim preparation and appeal assistance as well as research and analysis of applicable laws, policies, and programs.

License: Possession of a valid driver's license may be required.

Note: As a condition of employment, and within the twelve (12) month probationary period, the incumbent shall obtain and maintain United States Department of Veterans Affairs (USDVA) accreditation through the California Department of Veterans Affairs (CDVA).

As a condition of employment, candidates are required to undergo and pass a background investigation. These investigations include employment/credit histories, verification of education, arrest/criminal records, drug/alcohol use, and personal conduct. This list is neither inclusive nor exclusive; other relevant areas may be investigated and verified.

PLEASE NOTE

• It is the applicant's responsibility to notify Human Resources of any email address, mailing address, and telephone number changes.
• Notices from Human Resources will be sent via email only.

REQUIRED APPLICATION MATERIALS

• A complete, accurate Fresno County employment application must be submitted online only and shall include:
• All education and work experience to demonstrate the applicant meets the minimum qualifications.
• If education was completed outside the United States' accredited college or university system, documentation that the education is comparable to that received within the United States' system must be provided by the closing date and time of this recruitment.
• Supplemental Questionnaire

PLEASE NOTE

• Resumes and attachments are not accepted in lieu of a completed employment application.
• Incomplete or inaccurate applications will be disqualified.
• Submissions must be received by the closing date and time of this recruitment. Amendments will not be accepted after the filing deadline.
• Applications submitted via U.S. mail, email, fax, or in person in our office will not be accepted.

SELECTION PROCESS

Pursuant to Fresno County Personnel Rule 4 - Selection Process, applicants may be required to complete an examination process and successful candidates will be placed on an employment list effective for a minimum of 3 months and certified in final rank order as vacancies occur.

• Tentative Exam Dates: September 1-2, 2026
• Tentative Interview Dates: September 15, 2026
• Additional interviews will be scheduled as needed.

PLEASE NOTE

• The eligible list for this recruitment may be extended up to 12 months and may be used to fill both extra-help and permanently allocated positions.
• Individuals selected for extra-help appointment may be transitioned to a permanently allocated position at a later date as authorized by the Fresno County Personnel Rules.

REASONABLE ACCOMMODATIONS

Positions in this classification are in Medical Group I - Light Physical Activity (Personnel Rule 8). This group includes positions which require only light physical effort and may include lifting of small, light objects and some bending, stooping, squatting, twisting, and reaching. Considerable walking or standing may be involved.

The County of Fresno is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and the Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application, examination, or selection process may contact Human Resources at [phone] at least five days prior to the scheduled date or deadline.

Eligible candidates must be able to perform the essential functions of the position with or without reasonable accommodation.

EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER

The County of Fresno is an Equal Employment Opportunity Employer. It is the policy of Fresno County to provide employment opportunity for all qualified persons. All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, or denial of medical family care leave, or any other non-job-related factor.

Analyst: Lucila Garcia