Veterans Services Office Operations Manager

Delaware County, OH; Delaware (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

Delaware County, OH Veterans Services Office seeks an Administrative Coordinator to coordinate and support daily operations, payroll processing, and workload coordination. The role reports to the Director and Deputy Director and collaborates with staff and veterans to ensure efficient service delivery.

The position requires a high school diploma or equivalent, four years of related work experience, and the ability to obtain/maintain notary status and a valid Ohio driver's license.

Qualifications

• Honorably discharged veteran of the United States military.
• High School diploma or equivalent and four years of related work experience required.
• Licensed notary public or obtain the license within six (6) months of employment.
• Must possess a valid Ohio Driver’s License and acceptable driving record.
• Must meet and maintain qualifications for driving on county business as a continued condition of employment.
• All licenses and certifications must be maintained as continued condition of employment.

Responsibilities

• Receives and greets clients and visitors, answers basic questions on office functions such as benefits, claims, financial assistance, resource connection, outreach, education benefits, and transportation;
• Receives, prepares, files and maintains documents, records, and correspondence;
• Performs accurate typing, word processing, and related computer operations;
• Devises correspondence, completes forms and develops reports;
• Enters and processes employee payroll;
• Creates purchase orders, manages office purchasing cards, pays bills, and tracks the budget under direction of the Director;
• Coordinates service officer assignments by monitoring workload distribution via office software and logs entries;
• Demonstrates regular and predictable attendance;
• Attends various training sessions, video conferences, and workshops;
• Works overtime and outside of typical work schedule/business hours as required;
• Orders, maintains, and distributes office supplies;
• Provides transportation coordination support when the Transportation Officer is absent by receiving calls, interacting with clients, scheduling rides, scheduling drivers, and maintaining transportation records;
• Assists other departmental staff in various projects and functions such as outreach and collaboration of outside organizations;
• Receives customer complaints and directs to the appropriate personnel;
• Handles general public inquiries to include people with disabilities and people who may be upset, difficult and/or ill, to include service animals;
• Operates County vehicles to perform assigned departmental duties, including travel to work locations, meetings, training sessions, and other authorized destinations, in accordance with applicable safety requirements and County policies;
• Maintains appointment calendars as requested; and
• Other duties as assigned.

Skills

Notary public

Payroll processing

Office software

Education

High School diploma or equivalent

Tools

Office software

Payroll software

Job description

Delaware County, OH Veterans Services Office seeks an Administrative Coordinator to coordinate and support daily operations, payroll processing, and workload coordination. The role reports to the Director and Deputy Director and collaborates with staff and veterans to ensure efficient service delivery.

The position requires a high school diploma or equivalent, four years of related work experience, and the ability to obtain/maintain notary status and a valid Ohio driver's license.