Veterans Service Rep (Authorizer)

Veterans Benefits Administration; United States; Remote; USD 65,000 - 75,000; Full time

Job summary

The Department of Veterans Affairs is hiring for a GS-11 position within the MST Operations Center, located at the San Juan Regional Office, and this role is remote. To qualify, applicants must have time-in-grade eligibility and specialized experience in evaluating medical evidence for eligibility determinations.

Eligible candidates may substitute education for experience as outlined. Selected individuals will review evidence, determine required actions for claim development, and explain

Qualifications

• Specialized experience equal to GS-10 level required.
• Ability to request relevant medical or administrative evidence.
• Experience analyzing medical and legal evidence for eligibility.
• Explain program benefits and requirements clearly.
• Technical assignments related to claims, benefits processing, or eligibility.
• Interpret laws, rules and regulations to determine eligibility.

Skills

Eligibility determinations

Medical evidence analysis

Benefit entitlement explanation

Claims processing

Regulatory interpretation

Education

Ph.D. or equivalent doctoral degree

3 years of graduate education

Job description

This position is located in the Department of Veterans Affairs, San Juan Regional Office (RO), Military Sexual Trauma (MST) Operations Center, which is remote. IMPORTANT-PLEASE READ BEFORE APPLYING: To meet the minimum eligibility requirements, applicants must be current, permanent employees of the MST Division or CTAP-eligible.

Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended, that would interfere with completing the USA Hire Competency‑Based Assessments, you will be granted the opportunity to request an RA in your online application. Requests for RA for the USA Hire Competency‑Based Assessments and appropriate supporting documentation for RA must be received before starting the USA Hire Competency‑Based Assessments. Decisions on requests for RA are made on a case‑by‑case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency‑Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency‑Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. (https://appsupport-usastaffing.opm.gov/hc/en-us/sections/45063131363475-Reasonable‑Accommodation‑Information) For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.

To qualify for this position, applicants must meet all requirements by the closing date of this announcement 10/22/2026.

TIME-IN-GRADE REQUIREMENT

• For a GS-11 position, you must have served 52 weeks at the GS-10 level.

The grade may have been in any occupation, but must have been held in the Federal service. Submit an SF-50 showing your time-in-grade eligibility with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

MINIMUM QUALIFICATION REQUIREMENTS

You may qualify based on your experience and/or education as described below:

Specialized Experience: You must have one year of specialized experience equivalent to the GS-10 level or higher.

Specialized experience is defined as:

1. The ability to request relevant medical or administrative evidence to make eligibility determinations.
2. Experience analyzing medical evidence, benefit and/or legal evidence to identify and recognize required actions for claim development and adjudication.
3. Experience in explaining program benefit entitlements and requirements.
4. Technical assignments related to claims or benefits processing or eligibility determinations.
5. The interpretation of laws, rules and/or regulations and the analysis of documents to determine eligibility for benefits, quality assurance or perform auditor functions.

Education Substitution:

• Applicants may substitute education for the required experience. To qualify based on education for this grade level you must possess a Ph.D. or equivalent doctoral degree or 3 full years of progressively higher-level graduate education leading to such a degree or LL.M., if related. (Must submit transcripts.)

OR

Combining Education & Experience

If you do not fully meet the length of experience and education described for a specific grade level (e.g., have six months of experience and some coursework but not a degree), the two can be combined to total 100% of the requirement. Click here for more information.

Volunteer Experience

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Full vs. Part-Time Employment

Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro‑rated basis; when including part‑time employment in your resume, you must specify the average hours worked per week.

Physical Requirements

The work normally involves mental rather than physical exertion. The work is mostly sedentary; however, there may be some walking, standing, and carrying of light items.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.