Veterans Program Support Specialist - Data & Payroll

U.S. Department of Veterans Affairs; St. Louis (MO); On-site; USD 42,000 - 52,000; Full time

Job summary

U.S. Department of Veterans Affairs is seeking a Program Support Assistant at the St. Louis VA Medical Center Canteen to support EPD operations and ledger data tasks. The role emphasizes data extraction, payroll support, and handling sensitive information with rigor and professionalism.

The ideal candidate will have experience with EPD, data organization, and customer support, and will operate within a federal payroll environment, ensuring accuracy and confidentiality in all transactions.

Qualifications

• Experience with EPD systems and payroll deduction processes.
• Ability to extract/organize data for general ledger entries.
• Familiarity with payment input, customer accounts, and collections.
• Knowledge of PII and sensitive data handling policies.

Responsibilities

• Coordinate delinquent debt collection efforts, including TOP referrals.
• Provide primary customer support for Electronic Payroll Deduction (EPD).
• Research transactions and adjust accounts to correct errors.
• Monitor EPD systems, verify payments, and escalate issues as needed.
• Perform other related duties as assigned.

Skills

EPD Expertise

Data Extraction

Payroll Knowledge

Microsoft Office

PII Compliance

Tools

EPD Database

General Ledger

Microsoft Excel

Microsoft Word

Microsoft Access

Job description

U.S. Department of Veterans Affairs is seeking a Program Support Assistant at the St. Louis VA Medical Center Canteen to support EPD operations and ledger data tasks. The role emphasizes data extraction, payroll support, and handling sensitive information with rigor and professionalism.

The ideal candidate will have experience with EPD, data organization, and customer support, and will operate within a federal payroll environment, ensuring accuracy and confidentiality in all transactions.