VCS - Program Support Assistant - EPD

U.S. Department of Veterans Affairs; St. Louis (MO); On-site; USD 42,000 - 52,000; Full time

Job summary

U.S. Department of Veterans Affairs is seeking a Program Support Assistant at the St. Louis VA Medical Center Canteen to support EPD operations and ledger data tasks. The role emphasizes data extraction, payroll support, and handling sensitive information with rigor and professionalism.

The ideal candidate will have experience with EPD, data organization, and customer support, and will operate within a federal payroll environment, ensuring accuracy and confidentiality in all transactions.

Qualifications

• Experience with EPD systems and payroll deduction processes.
• Ability to extract/organize data for general ledger entries.
• Familiarity with payment input, customer accounts, and collections.
• Knowledge of PII and sensitive data handling policies.

Responsibilities

• Coordinate delinquent debt collection efforts, including TOP referrals.
• Provide primary customer support for Electronic Payroll Deduction (EPD).
• Research transactions and adjust accounts to correct errors.
• Monitor EPD systems, verify payments, and escalate issues as needed.
• Perform other related duties as assigned.

Skills

EPD Expertise

Data Extraction

Payroll Knowledge

Microsoft Office

PII Compliance

Tools

EPD Database

General Ledger

Microsoft Excel

Microsoft Word

Microsoft Access

Job description

Summary

Are you seeking a better work-life balance? Join an exceptional organization that prioritizes Veterans for an outstanding career! With over 80 years of serving our nation's Veterans - the Veterans Canteen Service (VCS) is currently seeking a dynamic Program Support Assistant for our St. Louis - MO VA Medical Center Canteen. Join our fast-paced environment if you have a passion for our Veterans and their families!

Are you seeking a better work-life balance? Join an exceptional organization that prioritizes Veterans for an outstanding career! With over 80 years of serving our nation's Veterans - the Veterans Canteen Service (VCS) is currently seeking a dynamic Program Support Assistant for our St. Louis - MO VA Medical Center Canteen. Join our fast-paced environment if you have a passion for our Veterans and their families!

Qualifications

QUALIFICATION REQUIREMENTS: EPD System Expertise: In-depth knowledge of the EPD database - reporting functions - and payroll deduction processes. Data Extraction and Organization: Ability to extract and organize data for accurate recording in the general ledger system. Financial Systems Navigation: Familiar with various computer programs used for payment input - customer account inquiries - collections - and responding to canteen questions. Payroll Deduction and Account Structure: Understanding of the VCS Payroll Deduction module and the structure of customer accounts. Microsoft Office and Database Proficiency: Proficient in Microsoft Excel - Word - Outlook - and basic database functions - including Microsoft Access for communication and data handling. Minimum Specialized Qualifying Requirements: One (1) year of experience comparable to the duties of a Program Support Assistant - EPD or the educational equivalent coursework in accounting/bookkeeping practices.

Duties

• Duties include - but are not limited to - the following: Delinquent Debt Collection Coordination: Act as the main point of contact for collecting delinquent debts - including those in the Treasury Offset Program (TOP) and referred to the Debt Management Center
• Customer Support for Electronic Payroll Deduction (EPD): Provide primary customer service and technical support for the Electronic Payroll Deduction (EPD) program
• Transaction Research and Adjustment: Research transactions in variance databases and make necessary account adjustments to correct system errors Data Privacy and Professional Conduct: Maintain a high level of professionalism and ensure compliance with policies regarding Personally Identifiable Information (PII) and sensitive data
• EPD System Monitoring and Issue Escalation: Monitor EPD system operations - verify payments each pay period - identify misuse (e.g. - shoplifting) - and ensure system interfaces function properly and escape issues as needed
• Additional Duties: Perform other related duties as assigned.