Veterans Patient Access Specialist

Nova Southeastern University; Fort Lauderdale (FL); On-site; USD 24,796 - 38,572; Full time

Job summary

Nova Southwestern University is seeking a dedicated Patient Access Coordinator to facilitate access to healthcare services for veterans by coordinating registration, insurance verification, and scheduling. The role focuses on accurate data entry in EMR/billing systems and delivering high-quality customer service in a HIPAA-compliant environment.

Responsibilities include managing patient flow, verifying eligibility, handling payments and inquiries, and collaborating with faculty and staff to

Qualifications

• High School Diploma with a minimum of two (2) years of related experience in customer service, patient access, medical office, or administrative operations.
• OR Associate’s degree with one (1) year of related experience.
• Experience working in a dental, healthcare, or academic clinical environment preferred.
• Experience with Electronic Medical Record (EMR) systems preferred.
• Bilingual (Spanish/English or Creole/English) preferred.

Responsibilities

• Coordinates patient access operations, including registration, insurance verification, scheduling, and patient flow, maintaining accurate demographic, insurance, and account information in electronic systems.
• Schedules patient appointments and manages provider schedules to ensure efficient clinic flow.
• Verifies insurance eligibility, processes referrals and authorizations, and ensures required documentation is completed prior to visits.
• Collects patient payments and supports patient account management including payment plans and inquiries.
• Enters, reviews, and updates patient data within EMR and billing systems to ensure accuracy of patient information and financial transactions.
• Monitors patient flow and queues to coordinate timely care and efficient use of clinic resources.
• Responds to patient inquiries and resolves concerns while upholding HIPAA and institutional standards.
• Communicates with faculty, students, residents, and staff to coordinate scheduling and operational needs.
• Assists with insurance billing processes and ensures documentation for third‑party insurance and self‑pay patients.
• Performs other duties as assigned to support clinic operations.

Skills

Active Listening

Speaking

Critical Thinking

Reading Comprehension

Judgment and Decision Making

Writing

Complex Problem Solving

Service Orientation

Communication

Education

High School Diploma or Equivalent

Associate’s degree

Tools

EMR systems

Billing software

Job description

Nova Southwestern University is seeking a dedicated Patient Access Coordinator to facilitate access to healthcare services for veterans by coordinating registration, insurance verification, and scheduling. The role focuses on accurate data entry in EMR/billing systems and delivering high-quality customer service in a HIPAA-compliant environment.

Responsibilities include managing patient flow, verifying eligibility, handling payments and inquiries, and collaborating with faculty and staff to