Veterans Outreach Case Manager

BAKERRIPLEY; Houston (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

BakerRipley in Houston seeks a Case Manager to enroll SSVF-eligible veterans into a structured 90-day case management program, applying a Housing First approach to secure permanent housing and supportive services.

The role requires conducting comprehensive assessments, mediating access to healthcare, legal and financial resources, and coordinating with community partners while maintaining confidential client files.

Qualifications

• Bachelor's degree preferred; high school diploma or GED required.

Responsibilities

• Conduct full assessments to enroll SSVF-eligible veterans in case management for 90 days.
• Mediate, advocate, and connect veterans to healthcare navigation, legal, employment, financial, and other services as needed.
• Identify and connect veterans to community resources for overall well-being and emergency housing needs.
• Maintain accurate records of all resources provided and ensure confidentiality of client files.
• Collaborate with BakerRipley’s Veteran Services team and external agencies to ensure comprehensive care.

Skills

Excel proficiency

Report writing

Client-focused

Team collaboration

Education

Bachelor's degree preferred

High school diploma or GED required

Tools

Excel

Job description

Job SummaryThe Case Manager participates in outreach activities to identify and enroll SSVF-eligible veterans in case management services, ensuring timely access to safe, permanent housing and essential supportive services. The position utilizes a Housing First Model to develop and implement Housing Stability Plans that promote household stability and self-sufficiency.Key ResponsibiliitiesConduct full assessments with applicants to enroll SSVF-eligible veterans in case management for a minimum of 90 days, documenting all activities and eventsEnsure rapid entrance into permanent safe housing or maintain stable housing to prevent homelessnessMediate, advocate, and leverage support for eligible veterans, referring them to healthcare navigation, legal, employment, financial, and other services as neededIdentify and connect veterans to community resources for overall well-being, including emergency housing needsMaintain accurate records of all resources provided, including temporary financial assistance, and manage client files safely while preserving confidentialityRepresent Baker Ripley and the Veteran Services team professionally in internal and external meetings and eventsCollaborate with other agencies to provide a comprehensive case management processPerform other duties as assignedEducationBachelor’s degree preferred; high school diploma or GED requiredExperience2+ years of case management experience; 1–3 years minimum; 2+ years social services experience preferredSkillsProficiency in Excel, clear and accurate correspondence/reporting, ability to work in a professional, client-focused environmentLicenses/CertificationsValid driver’s license; experience working with veterans or in similar outreach roles is a plusKnowledge, Skills, and AbilitiesAbility to develop Excel spreadsheets using formulasAbility to write clear and accurate correspondence and reportsAbility to effectively present information and respond to questions both orally and in writing in a manner that is understandable to othersAbility to calculate figures and amountsAbility to interpret a variety of instructions furnished in written, oral, diagram, or schedule formExcellent interpersonal skills and successful experience working in teamsBakerRipley is an equal opportunity employer/program. We do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or any status protected by federal, state, or local laws. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws. Auxiliary aids and services are available upon request for persons with disabilities.