Veterans Housing Programs Lead

Tunnel To Towers Foundation; Austell (GA); On-site; USD 60,000 - 90,000; Full time

Job summary

The Tunnel to Towers Foundation is seeking an experienced Associate Program Director to oversee case management for Veterans transitioning to permanent housing. You will manage a small caseload, provide intake assessments, and support the onsite Case Management team with mental health and crisis intervention.

In collaboration with the Program Director, you’ll guide staff on documentation, audits, and compliance, while helping expand the team as needed.

Qualifications

• Bachelor's degree in behavioral sciences, human services, or social services required.
• Master’s degree and/or licensure in Social Work highly desirable.
• Minimum 3 years’ supervisory experience in behavioral sciences, human services, or social services fields.
• Knowledge of electronic health records (AWARDS or similar) preferred.
• Ability to work with a diverse population.
• Experience working with veterans is preferred.
• Fluency in English and Spanish is preferred.
• Must be detail-oriented, organized, and have excellent verbal and communication skills.
• Proficient in Microsoft Office/Google Suite (or equivalent).
• A valid Driver's License is required.
• Pre-employment screenings; including but not limited to; background check & medical clearance.

Responsibilities

• Coordinate case management activities, trains new Case Managers and supervises the work of other Case Managers.
• Collaborates with staff and leadership to conduct audits of Case Management work.
• Assists in hiring new staff.
• Manages a caseload and provides coverage for Case Managers as needed.
• Provides coverage for the Program Director as needed.
• Provides on-call crisis management to all staff members at the Veteran Village and communicates urgent issues to senior leadership as required.
• Ensures contractual requirements and client expectations are met at the residential facility.
• Ensures case managers establish and maintain consistent contact with each veteran on their caseload.
• Ensures the quality of Case Managers' work.
• Responsible for team building, training, coaching, staff appraisals, and performance measures in conjunction with the Program Director.
• Ensures assessments, screenings, and other documents are conducted on time and by the Foundation's policies and procedures.
• Promptly provides accurate weekly reports.
• Assists in the maintenance of the Case Management database.
• Ensure case managers comply with the Foundation's safety policy.
• Collaborates with external agencies to ensure comprehensive support.

Skills

Verbal communication

Written communication

Bilingual English/Spanish

Attention to detail

Team leadership

MS Office / Google Suite

Education

Bachelor's degree in behavioral sciences or related fields

Master’s degree and/or Social Work licensure

Tools

Electronic health records (AWARDS or similar)

Job description

The Tunnel to Towers Foundation is seeking an experienced Associate Program Director to oversee case management for Veterans transitioning to permanent housing. You will manage a small caseload, provide intake assessments, and support the onsite Case Management team with mental health and crisis intervention.

In collaboration with the Program Director, you’ll guide staff on documentation, audits, and compliance, while helping expand the team as needed.