Associate Program Director, Atlanta Veterans Village

Tunnel To Towers Foundation; Austell (GA); On-site; USD 60,000 - 90,000; Full time

Job summary

The Tunnel to Towers Foundation is seeking an experienced Associate Program Director to oversee case management for Veterans transitioning to permanent housing. You will manage a small caseload, provide intake assessments, and support the onsite Case Management team with mental health and crisis intervention.

In collaboration with the Program Director, you’ll guide staff on documentation, audits, and compliance, while helping expand the team as needed.

Qualifications

• Bachelor's degree in behavioral sciences, human services, or social services required.
• Master’s degree and/or licensure in Social Work highly desirable.
• Minimum 3 years’ supervisory experience in behavioral sciences, human services, or social services fields.
• Knowledge of electronic health records (AWARDS or similar) preferred.
• Ability to work with a diverse population.
• Experience working with veterans is preferred.
• Fluency in English and Spanish is preferred.
• Must be detail-oriented, organized, and have excellent verbal and communication skills.
• Proficient in Microsoft Office/Google Suite (or equivalent).
• A valid Driver's License is required.
• Pre-employment screenings; including but not limited to; background check & medical clearance.

Responsibilities

• Coordinate case management activities, trains new Case Managers and supervises the work of other Case Managers.
• Collaborates with staff and leadership to conduct audits of Case Management work.
• Assists in hiring new staff.
• Manages a caseload and provides coverage for Case Managers as needed.
• Provides coverage for the Program Director as needed.
• Provides on-call crisis management to all staff members at the Veteran Village and communicates urgent issues to senior leadership as required.
• Ensures contractual requirements and client expectations are met at the residential facility.
• Ensures case managers establish and maintain consistent contact with each veteran on their caseload.
• Ensures the quality of Case Managers' work.
• Responsible for team building, training, coaching, staff appraisals, and performance measures in conjunction with the Program Director.
• Ensures assessments, screenings, and other documents are conducted on time and by the Foundation's policies and procedures.
• Promptly provides accurate weekly reports.
• Assists in the maintenance of the Case Management database.
• Ensure case managers comply with the Foundation's safety policy.
• Collaborates with external agencies to ensure comprehensive support.

Skills

Verbal communication

Written communication

Bilingual English/Spanish

Attention to detail

Team leadership

MS Office / Google Suite

Education

Bachelor's degree in behavioral sciences or related fields

Master’s degree and/or Social Work licensure

Tools

Electronic health records (AWARDS or similar)

Job description

Description

The mission of the Tunnel to Towers Foundation is to honor the sacrifice of firefighter Stephen Siller who laid down his life to save others on September 11, 2001. We also honor our military and first responders who continue to make the supreme sacrifice of life and limb for our country. The Tunnel to Towers Foundation is committed to eradicating homelessness amongst our veterans.

The Tunnel to Towers Foundation is committed to eradicating homelessness among our veterans. The Foundation is seeking an experienced Associate Program Director collaborate with and oversee the program staff serving Veterans who have experienced unsheltered homelessness and are now transitioning into permanent housing.

The Associate Program Director will manage a small client caseload and provide coverage for other caseloads as needed. They will also welcome and assess potential program participants during the intake process.

In conjunction with the Program Director, the Associate Program Director will support the onsite Case Management team by guiding them on mental health and substance abuse issues, crisis intervention, and handling consumer incidents in individual and group supervision meetings. They will also provide administrative supervision to Case Managers by monitoring and evaluating staff documentation (including service plans, UMRs, and case conferences) and facilitating audits and related reports.

The Associate Program Director will be responsible for assisting the Program Director in expanding the team as required. In the absence of the Program Director, the Associate Program Director will cover related duties.

• Coordinates case management activities, trains new Case Managers and supervises the work of other Case Managers.
• Collaborates with staff and leadership to conduct audits of Case Management work.
• Assists in hiring new staff.
• Manages a caseload and provides coverage for Case Managers as needed.
• Provides coverage for the Program Director as needed.
• Provides on-call crisis management to all staff members at the Veteran Village and communicates urgent issues to senior leadership as required.
• Ensures contractual requirements and client expectations are met at the residential facility.
• Ensures case managers establish and maintain consistent contact with each veteran on their caseload.
• Ensures the quality of Case Managers' work.
• Responsible for team building, training, coaching, staff appraisals, and performance measures in conjunction with the Program Director.
• Ensures assessments, screenings, and other documents are conducted on time and by the Foundation's policies and procedures.
• Promptly provides accurate weekly reports.
• Assists in the maintenance of the Case Management database.
• Ensure case managers comply with the Foundation's safety policy.
• Collaborates with external agencies to ensure comprehensive support.

Requirements

• Bachelor’s degree in behavioral sciences, human services, or social services fields from an accredited institution required.
• Master’s degree and/or licensure in Social Work (from an accredited institution) highly desirable.
• Minimum 3 years’ experience in supervisor capacity & in behavioral sciences, human services, or social services fields.
• Knowledge of electronic health records (AWARDS or similar) preferred.
• Ability to work with a diverse population.
• Experience working with veterans is preferred
• Fluency in English and Spanish is preferred.
• Must be detail-oriented, be organized, and have excellent verbal and communication skills.
• Proficient in Microsoft Office/Google Suite (or equivalent) .
• A valid Driver's License is required.
• Pre-employment screenings; including but not limited to; background check & medical clearance.

*Application Materials should include a resume.

*Required to work on-site

Working conditions:

Special working conditions may include: a change in days worked, shift hours, and/or working conditions (outdoors or other locations) when participating and assisting in special events such as needed.