Associate Program Director, Veteran Housing & Case Management

Tunnel to Towers Foundation; Austell (GA); On-site; USD 60,000 - 90,000; Full time

Job summary

Tunnel to Towers Foundation in Atlanta, GA is seeking an experienced Associate Program Director to oversee staff serving Veterans transitioning from unsheltered homelessness into permanent housing.

You will supervise case managers, coordinate audits, participate in hiring, manage caseloads, provide crisis intervention, and ensure timely documentation and compliance with Foundation policies. On-site work and strong collaboration with leadership are essential.

Qualifications

• Bachelor's degree in behavioral sciences, human services, or social services fields from an accredited institution required.
• Master’s degree and/or licensure in Social Work from an accredited institution highly desirable.
• Minimum 3 years’ experience in supervisor capacity in behavioral sciences, human services, or social services fields.
• Knowledge of electronic health records (AWARDS or similar) preferred.
• Ability to work with a diverse population.
• Experience working with veterans is preferred.
• Fluency in English and Spanish is preferred.
• Must be detail-oriented, be organized, and have excellent verbal and communication skills.
• Proficient in Microsoft Office/Google Suite (or equivalent).
• A valid Driver's License is required.
• Pre-employment screenings; including but not limited to; background check & medical clearance.

Responsibilities

• Coordinates case management activities, trains new Case Managers and supervises the work of other Case Managers.
• Collaborates with staff and leadership to conduct audits of Case Management work.
• Assists in hiring new staff.
• Manages a caseload and provides coverage for Case Managers as needed.
• Provides coverage for the Program Director as needed.
• Provides on-call crisis management to all staff members at the Veteran Village and communicates urgent issues to senior leadership as required.
• Ensures contractual requirements and client expectations are met at the residential facility.
• Ensures case managers establish and maintain consistent contact with each veteran on their caseload.
• Ensures the quality of Case Managers' work.
• Responsible for team building, training, coaching, staff appraisals, and performance measures in conjunction with the Program Director.
• Ensures assessments, screenings, and other documents are conducted on time and by the Foundation's policies and procedures.
• Promptly provides accurate weekly reports.
• Assists in the maintenance of the Case Management database.
• Ensure case managers comply with the Foundation's safety policy.
• Collaborates with external agencies to ensure comprehensive support.

Skills

Team supervision

Crisis intervention

English and Spanish bilingual

Communication skills

MS Office / Google Suite

Driver's license

Education

Bachelor's degree in behavioral sciences

Master’s degree or Social Work licensure

Tools

AWARDS/EHR

Job description

Tunnel to Towers Foundation in Atlanta, GA is seeking an experienced Associate Program Director to oversee staff serving Veterans transitioning from unsheltered homelessness into permanent housing.

You will supervise case managers, coordinate audits, participate in hiring, manage caseloads, provide crisis intervention, and ensure timely documentation and compliance with Foundation policies. On-site work and strong collaboration with leadership are essential.