Veterans Care Navigator (Remote & Field-Based)

Senior Services of Southeastern Virginia; Oregon; Hybrid; USD 48,000 - 60,000; Full time

Job summary

Senior Services of Southeastern Virginia is seeking a Veterans Directed Care (VDC) Options Counselor to provide person-centered guidance to veterans and their caregivers as they navigate home-based care options. You will conduct assessments, develop individualized care and spending plans, and coordinate with healthcare providers and community resources.

The role requires travel for in-person visits and the ability to work remotely with solid accountability.

Qualifications

• Bachelor's degree in social work, human services, or related field, or 2+ years of community-based experience.
• Knowledge of aging, disability, veteran, Medicaid/Medicare benefit systems preferred.
• Strong ability to research and connect individuals with community resources.
• Excellent listening, interviewing, assessment, communication, and relationship-building skills.
• Comfortable working remotely and traveling for in-person visits.

Responsibilities

• Complete initial assessments and required documentation.
• Identify needs, preferences, and appropriate services with veterans and caregivers.
• Develop and monitor individualized care and spending plans.
• Provide ongoing support to participants and caregivers.
• Maintain confidential participant records in electronic systems.
• Coordinate with healthcare providers and community partners.
• Conduct regular participant contacts (monthly, quarterly, semi-annual, annual).
• Travel to veterans' homes and community locations as needed.
• Follow up on referrals and ensure services are implemented appropriately.

Skills

Listening

Interviewing

Assessment

Communication

Relationship-building

Education

Bachelor's degree in social work / related field or 2+ years community-based experience

Tools

Microsoft Office

Excel

Job description

Senior Services of Southeastern Virginia is seeking a Veterans Directed Care (VDC) Options Counselor to provide person-centered guidance to veterans and their caregivers as they navigate home-based care options. You will conduct assessments, develop individualized care and spending plans, and coordinate with healthcare providers and community resources.

The role requires travel for in-person visits and the ability to work remotely with solid accountability.