Veterans Benefits Specialist – Legal Admin

Veterans Benefits Administration; Reno (NV); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Telework eligibility

Job summary

Veterans Benefits Administration in Reno, Nevada seeks a Legal Administrative Specialist at GS-07/09 to provide counseling and claims support to Veterans and dependents. This role involves explaining benefits, processing inquiries, and coordinating with VA and partner agencies in a fast-paced federal environment.

The position includes a 1-year probationary period, telework eligibility on a case-by-case basis, and full-time hours, Monday–Friday.

Qualifications

• Customer service experience in a federal or large organization.

Responsibilities

• Counsel Veterans, dependents, and beneficiaries in person or by telephone about VA and non-VA benefits.
• Explain VBA rating decisions and provide detailed explanations based on benefits knowledge and procedures.
• Assist with programs including compensation and pension, home loan eligibility, education, healthcare, life insurance, burial benefits, and vocational rehabilitation.
• Prepare technical correspondence with benefit information, rights and responses to inquiries.
• Explain pertinent laws, regulations, and administrative practices as they apply to individual cases.
• Initiate inquiries to resolve errors or delays in obtaining benefits and complete related claims work.

Job description

Veterans Benefits Administration in Reno, Nevada seeks a Legal Administrative Specialist at GS-07/09 to provide counseling and claims support to Veterans and dependents. This role involves explaining benefits, processing inquiries, and coordinating with VA and partner agencies in a fast-paced federal environment.

The position includes a 1-year probationary period, telework eligibility on a case-by-case basis, and full-time hours, Monday–Friday.