Veterans Benefits Operations Lead

Veterans Benefits Administration; North Little Rock (AR); On-site; USD 95,000 - 120,000; Full time

Job summary

Veterans Benefits Administration seeks a Supervisory Veterans Service Representative (BEST Manager) to lead BEST operations, supervising staff responsible for claims processing and providing guidance on VA benefits to veterans and dependents. The role includes outreach to stakeholders and ensuring accurate information and assistance are delivered.

The position requires meeting time-in-grade and qualification standards for GS-14, with experience in veteran benefits programs and project

Qualifications

• Specialized experience in veteran benefits programs or VBA business lines.
• Experience supervising staff and managing projects or teams.
• Knowledge of laws affecting veterans' compensation and pension benefits.

Responsibilities

• Oversee BEST operations through a staff responsible for claims processing.
• Provide information, guidance, and assistance on VA benefits to veterans and dependents.
• Conduct outreach to stakeholders to improve benefits delivery and awareness.

Skills

Veteran benefits knowledge

Leadership experience

Claims processing

Job description

Veterans Benefits Administration seeks a Supervisory Veterans Service Representative (BEST Manager) to lead BEST operations, supervising staff responsible for claims processing and providing guidance on VA benefits to veterans and dependents. The role includes outreach to stakeholders and ensuring accurate information and assistance are delivered.

The position requires meeting time-in-grade and qualification standards for GS-14, with experience in veteran benefits programs and project