Supervisory Veterans Service Representative (BEST) Division Manager

Veterans Benefits Administration; North Little Rock (AR); On-site; USD 95,000 - 120,000; Full time

Job summary

Veterans Benefits Administration seeks a Supervisory Veterans Service Representative (BEST Manager) to lead BEST operations, supervising staff responsible for claims processing and providing guidance on VA benefits to veterans and dependents. The role includes outreach to stakeholders and ensuring accurate information and assistance are delivered.

The position requires meeting time-in-grade and qualification standards for GS-14, with experience in veteran benefits programs and project

Qualifications

• Specialized experience in veteran benefits programs or VBA business lines.
• Experience supervising staff and managing projects or teams.
• Knowledge of laws affecting veterans' compensation and pension benefits.

Responsibilities

• Oversee BEST operations through a staff responsible for claims processing.
• Provide information, guidance, and assistance on VA benefits to veterans and dependents.
• Conduct outreach to stakeholders to improve benefits delivery and awareness.

Skills

Veteran benefits knowledge

Leadership experience

Claims processing

Job description

The Supervisory Veterans Service Representative (BEST Manager) manages the BEST operations through a staff of personnel responsible for claims processing, providing information, advice, and assistance on all types of VA benefits to veterans and their dependents and for providing outreach services to stakeholders.

To qualify for this position, applicants must meet all requirements by the closing date of this announcement:09/22/2026.

TIME-IN-GRADE REQUIREMENT

As a current Federal, GS employee you must meet time-in-grade requirements by the closing date of this announcement.

• For a GS-14 position you must have served 52 weeks at the GS-13 level.
• If you are a current VBA employee requesting reassignment or change to lower grade via this vacancy announcement, you must currently hold the GS- 14 or higher and the promotion potential of your current position must be at least GS-14.

The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

MINIMUM QUALIFICATION REQUIREMENT

You may qualify based on your experience as described below:

GS-14 Grade Level:

• Specialized Experience: Applicants must have one (1) year of specialized experience equivalent to at least the next lower grade (GS-13) in the normal line of progression for the occupation in the organization. Specialized experience is defined as comprehensive knowledge of veteran benefit programs or VBA business lines and laws affecting veterans' compensation and pension benefits to provide guidance and direction on claims and appeals processing. Supervised, managed, or served as a project lead to accomplish performance and project goals; possesses knowledge of employee relations (e.g., performance or conduct based actions) and/or labor relations (e.g., grievance process or negotiations) practices.

Volunteer Experience

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Full vs. Part-Time Employment

Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week.

Physical Requirements

The position is primarily in an office setting. This work normally involves mental rather than physical exertion. Some travel may be necessary on occasion for training, meetings, or customer interactions.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.