Veterans Benefits Intake Specialist

Wounded Warrior Project, Inc; United States; Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Flexible hybrid schedule

Medical, dental, vision coverage for +

Competitive pay and incentives

Mission-focused, collaborative team

Job summary

Wounded Warrior Project, Inc. is seeking a dedicated professional to educate and assist veterans and families in navigating DoD/VA benefits. You will develop high-quality claims, coordinate with DoD, VBA and VHA systems, and maintain confidential information with discretion.

This role supports outreach and training initiatives within a mission-driven team. The position offers a flexible hybrid schedule and opportunities to impact veteran outcomes while leveraging Salesforce and VA-related tools

Qualifications

• Knowledge of DoD/VA benefits and accreditation standards.
• Ability to educate and assist veterans and families for benefits.
• Experience handling confidential medical information.

Responsibilities

• Educate and assist veterans and families in DoD/VA benefits claims.
• Develop claims using medical and service evidence.
• Coordinate with DoD, VBA and VHA systems to ensure data accuracy.

Skills

Benefits analysis

VA/DoD claims knowledge

Customer service

Confidentiality

Communication

Time management

Microsoft Office

Salesforce

VA accreditation

Tools

Salesforce

Microsoft Office

VA applications

Job description

Great benefits. Competitive pay. We know these are some of the things people look for in a job.

If you're the kind of person who believes that honoring and empowering our nation's veterans is more than just a cause - that it's a calling - then we're ready to meet you.

When you join Wounded Warrior Project® (WWP), you're committing to making a difference. We make a commitment to you, too - helping you to find that spark, ignite your passion to serve, and embark on a career with meaning and purpose.

At WWP™, we recognize our mission cannot be accomplished without our talented teammates, which is why we're proud to offer benefits such as:

• A flexible hybrid work schedule (three days in the office, two days' work from home)
• Full medical, dental, and vision coverage for both teammates AND family members
• Competitive pay and performance incentives
• A fun, mission-focused, and collaborative team environment

A mission that matters is just the beginning, so if you're ready to get started, we're ready for you.

DUTIES & RESPONSIBILITIES

• Educate and assist warriors and family support members in the development of well-established Department of Defense/Veteran's Administration (DoD/VA) claims for benefits and all potential benefits.
• Develop high-quality claims through detailed assessment and prioritization of applicable medical and service evidence documents. Decide on final claim issue definition prior to forwarding completed packet for service officer assignment.
• Coordinate with Department of Defense (DoD), Veterans Benefits Administration (VBA) and Veterans Health Administration (VHA) electronic systems to ensure accuracy of data and timely, professional care of warriors.
• Provide effective, timely, and responsive customer service to warriors, family members, and internal and external stakeholders.
• Manage, screen, and prioritize a high-volume incoming queue of program referrals for benefits assistance.
• Manage incoming correspondence. Research and evaluate applicability of regulations and documents supporting claims for warriors on DOD/VA claims issues.
• Conduct detailed claims development to ensure proper vetting and determine what evidence is required to support the benefits claim process, prior to handing off case to an accredited service officer.
• Maintain and update the accuracy of the WWP's case management system (Salesforce).
• Maintain confidentiality in the communication of detailed information related to VA and DoD benefits, eligibility, and evidentiary requirements.
• Support educational outreach efforts and collaborative events.
• Maintain mandatory VA accreditation standards set forth by the VA Office of General Counsel (OGC) and complete assigned training courses.
• Provide mentorship and guidance to onboarding intake teammates.
• Attend and actively participate in required training and/or meetings, including but not limited to New Teammate Orientation, WWP Cares, ASIST Suicide Prevention training, Leadership training, culture/team based training, or departmental huddles.
• Other duties as assigned.

KNOWLEDGE, SKILLS, & ABILITIES

• Ability to successfully complete intensive training course, consisting of DoD and VA benefits, medical terminology, and applicable laws and regulations.
• Demonstrated ability to analyze and evaluate benefits specific needs and problems of individual veterans and their families and provide solutions, resources, or guidance for the benefits process.
• Demonstrated ability to gather, record, and evaluate information necessary for initial and continuing eligibility entitlements for a variety of veterans' benefits.
• Highly effective interpersonal skills with the ability to communicate with diverse personalities in a tactful, mature, and professional manner.
• Excellent organizational and time management skills with a strong attention to detail and ability to prioritize, delegate, and ensure that deadlines are met.
• Demonstrated ability to handle sensitive and confidential medical information with discretion and compassion.
• Demonstrated proficiency in the use of Microsoft Office programs including Word, Excel, Outlook, and PowerPoint.
• Demonstrated proficiency in VA applications (i.e., VA Virtual Based Management System, SHARE, MAP-D)
• Demonstrated proficiency using Salesforce and case management.
• Excellent verbal and written communication skills, with the ability to speak write and interview effectively.
• Ability to take initiative, multi-task, work independently, and work well under pressure.
• Mission-driven, guided by core values, and a pleasure to work with.

EXPERIENCE

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