Veterans Benefits & Front Desk Specialist

MaineGuide; Augusta (ME); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Parental leave

Paid holidays and vacation

Job summary

Maine Bureau of Veterans' Services, Central Office in Augusta, seeks an Office Specialist I to perform complex administrative tasks, greet the public, manage schedules, and determine eligibility for state programs. Occasional travel to outreach events is required.

The role emphasizes independent judgment, problem solving, and high-quality data input/output control using the department's client management system.

Qualifications

• Training, education, or experience in office and administrative support work that demonstrates competency in applying modern office practices to perform advanced administrative tasks.
• Ability to use independent judgment, initiative, and discretion to make determinations on varied matters.
• Qualifications align with Office Assistant I/II and Office Associate I/II levels.

Responsibilities

• Answer phones and greet the public at Central Office front desk.
• Schedule appointments for senior staff and veterans services officers.
• Determine eligibility for state programs and issue certificates or licenses.
• Manage Central Office schedules and document interactions in client management software.
• Draft and proof business correspondence and maintain inventory.

Skills

Office administration

Independent judgment

Discretion

Education

Office support experience

Job description

Maine Bureau of Veterans' Services, Central Office in Augusta, seeks an Office Specialist I to perform complex administrative tasks, greet the public, manage schedules, and determine eligibility for state programs. Occasional travel to outreach events is required.

The role emphasizes independent judgment, problem solving, and high-quality data input/output control using the department's client management system.