Veterans Benefits & Central Office Support Specialist

State of Maine; Augusta (ME); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Parental leave

Sick leave and vacation

Job summary

State of Maine’s Maine Bureau of Veterans’ Services seeks an Office Specialist I at Camp Keyes in Augusta. The role focuses on determining veterans’ benefit needs, scheduling, and eligibility for programs, with front desk and outreach responsibilities.

Occasional travel is required. The position emphasizes independent judgment, sophisticated office tasks, and use of client management software to document interactions and processing.

Qualifications

• Experience in office and administrative support work demonstrating independent judgment and discretion.
• Ability to schedule appointments and manage front-desk duties.
• Proficiency with client management software and data entry.

Responsibilities

• Conduct initial interviews to determine nature of benefits sought by veteran and/or family member.
• Provide scheduling for senior staff and veterans services officers.
• Determine eligibility for state programs (e.g., Honorable Service Veteran Recognition, Veterans State Park and Museum Pass, DV Hunting and Fishing License).
• Establish eligibility for Veterans Dependent Education Benefits (VDEB) and other services.
• Represent MBVS at outreach events and assist with front desk duties at Central Office.

Skills

Independent judgment

Scheduling

Data entry

Administrative support

Tools

Client management software

Job description

State of Maine’s Maine Bureau of Veterans’ Services seeks an Office Specialist I at Camp Keyes in Augusta. The role focuses on determining veterans’ benefit needs, scheduling, and eligibility for programs, with front desk and outreach responsibilities.

Occasional travel is required. The position emphasizes independent judgment, sophisticated office tasks, and use of client management software to document interactions and processing.