Veterans Benefits Claims Specialist

County of Orange, California; California; On-site; USD 55,000 - 85,000; Full time

Job summary

County of Orange, California is seeking a Veterans Claims Representative to manage a caseload and determine eligibility for federal and state veteran benefits. The role requires learning complex regulations and maintaining detailed case notes while interacting with veterans and families in a sensitive, professional manner.

Incumbents may work at community events and alternate locations, with occasional evenings or weekends.

Qualifications

• Ability to understand and apply complex federal and state regulations.
• Ability to independently manage a caseload of veterans’ claims with accuracy.
• Strong written and verbal communication to explain benefits clearly.

Responsibilities

• Interview veterans, dependents, and survivors to determine eligibility for benefits.
• Prepare, complete, and submit benefit claims within established timelines.
• Maintain detailed case notes for audit purposes and ensure documentation is complete.

Skills

Regulatory understanding

Case management

Empathy in handling sensitive stories

Communication skills

Detail orientation

Job description

County of Orange, California is seeking a Veterans Claims Representative to manage a caseload and determine eligibility for federal and state veteran benefits. The role requires learning complex regulations and maintaining detailed case notes while interacting with veterans and families in a sensitive, professional manner.

Incumbents may work at community events and alternate locations, with occasional evenings or weekends.