Veterans Benefits Claims Specialist

County of Orange; Santa Ana (CA); On-site; USD 55,000 - 90,000; Full time

Job summary

County of Orange seeks a Veterans Claims Representative to assist veterans, dependents, and survivors in evaluating eligibility for benefits and preparing claims under federal and state regulations. This role requires meticulous record-keeping, adherence to deadlines, and empathy when discussing difficult topics.

Incumbents will manage a high-volume caseload, coordinate with the Veterans Service Office, and participate in community events.

Qualifications

• Experience assisting with completing and submitting benefit claims.
• Ability to apply complex federal and state regulations.
• Ability to independently manage a caseload of veterans’ claims.
• Strong communication and empathy with veterans.

Responsibilities

• Interview veterans, dependents, and survivors to determine eligibility for benefits.
• Accurately prepare, complete, and submit benefit claims within established timelines (2 business days).
• Apply federal and state veterans’ benefits laws, including Title 38 U.S. Code and VA M21-1 procedures.
• Maintain detailed case notes and ensure all documentation is accurate and complete for audit purposes.
• Manage a high-volume caseload while balancing in-office appointments, phone calls, and outreach events.
• Represent the Veterans Service Office at community events, which may include occasional evenings, weekends, or holiday assignments.

Skills

Regulatory knowledge

Case management

Counseling skills

Emotional resilience

Organizational skills

Job description

County of Orange seeks a Veterans Claims Representative to assist veterans, dependents, and survivors in evaluating eligibility for benefits and preparing claims under federal and state regulations. This role requires meticulous record-keeping, adherence to deadlines, and empathy when discussing difficult topics.

Incumbents will manage a high-volume caseload, coordinate with the Veterans Service Office, and participate in community events.