Veterans Benefits Advocate & Case Manager (Hybrid)

State of Montana; Great Falls (MT); In loco; USD 40.000 - 46.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health Insurance

Paid Leave & Holidays

Retirement Plan

Descrizione del lavoro

The State of Montana is seeking a Veteran Service Officer in the Great Falls office to manage veteran benefits claims and advocate for veterans and their families. This on-site position emphasizes accuracy, accreditation, collaboration with partners, and serving as an advocate through all claim stages.

Telework is eligible up to 20% of the time; the role requires detailed record-keeping, compliance with federal/state rules, and interaction with public and agencies.

Competenze

• Associates degree required or equivalent combination of education and experience.
• Experience with case management, benefits processing, or military service preferred.

Mansioni

• Track, analyze, and report statistics related to claims production and demographics.
• Assess eligibility for benefits and entitlements based on individual circumstances.
• Establish and manage veteran cases through all stages of the claims process.
• Review medical records and supporting docs to substantiate claims.
• Prepare and submit claims for federal processing with QA checks.
• Represent veterans in appeals and advocate for available benefits.
• Conduct outreach to raise awareness of benefits and services.
• Attend meetings, conferences, and events with partner organizations.
• Direct service delivery to ensure on-site responsiveness and compliance.
• Perform other duties as assigned by supervisor.

Conoscenze

Case management

Attention to detail

Formazione

Associates degree in office management, medical terminology, law enforcement, or related field

Descrizione del lavoro

The State of Montana is seeking a Veteran Service Officer in the Great Falls office to manage veteran benefits claims and advocate for veterans and their families. This on-site position emphasizes accuracy, accreditation, collaboration with partners, and serving as an advocate through all claim stages.

Telework is eligible up to 20% of the time; the role requires detailed record-keeping, compliance with federal/state rules, and interaction with public and agencies.