Veterans Benefits Advocate

Commonwealth of VA Careers; Virginia Beach (VA); On-site; USD 52,000 - 57,000; Full time

Job summary

The Department of Veterans Services in Virginia is seeking a Veterans Service Representative to advocate for benefits and to assist veterans, dependents, and families in preparing and presenting claims.

This role requires knowledge of veterans' benefits laws, strong communication, and willingness to travel for outreach; the selected candidate will help educate veterans about services offered by state and federal programs.

Qualifications

• Knowledge of laws and regulations pertaining to veterans’ benefits is preferred.
• Experience with the military and/or military veteran communities.
• Ability to interpret complex laws and regulations and apply to casework.
• Ability to communicate effectively, orally and in writing.
• Customer service and public speaking skills.
• Some overnight travel and regular community outreach including some weekends or holidays.

Responsibilities

• Serve Virginia’s veterans, their dependents and family members by ensuring they receive the benefits, support, quality care, and recognition they have earned.
• Advocate for and assist veterans and their dependents in the preparation, presentation, and prosecution of lawful and ethical veterans claims for benefits.
• Educate veterans and dependents on the services and benefits offered by Virginia and the federal government.

Skills

Veterans benefits knowledge

Public speaking

Customer service

Oral and written communication

Travel and outreach

Job description

The Department of Veterans Services in Virginia is seeking a Veterans Service Representative to advocate for benefits and to assist veterans, dependents, and families in preparing and presenting claims.

This role requires knowledge of veterans' benefits laws, strong communication, and willingness to travel for outreach; the selected candidate will help educate veterans about services offered by state and federal programs.