Veterans Benefits Advocate & Admin Coordinator

Virginia Department of Veterans Services

Staunton (VA)

On-site

USD 33,000 - 36,000

Full time

3 days ago

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Job summary

Virginia Department of Veterans Services in Staunton, VA is seeking a Veterans Services Administrator to provide administrative support for the appeals team and assist veterans with benefits and related services.

The role involves education of veterans on Virginia and federal services, processing duties for the appeals process, and ensuring access to lawful benefits for clients. Requires strong communication and customer service skills and some weekend/holiday outreach as needed.

Qualifications

Working knowledge of office administration practices and procedures and some knowledge of laws and regulations pertaining to veterans’ benefits is preferred.
Working skills with word processing equipment and office automated office systems.
Ability to read, interpret and apply laws, regulations and procedures.
Ability to communicate effectively with staff, agency officials and the public.
Experience in interviewing individuals and compiling and presenting information obtained.
Customer service skills.
Occasional community outreach to include some weekends or holidays is required, as directed.

Responsibilities

To provide administrative support to the appeals team, such as assisting with hearing calendar, updating retroactive payments spreadsheet, faxing, scanning, uploading, mailing, phoning veterans, and any other necessary tasks in furtherance of the appeals work.
To educate veterans and dependents on the services and benefits offered by Virginia and the federal government.
To assists clients in accessing of all lawful and ethical claims and benefits to which they are entitled.