Veterans Affairs Student Worker — Front Desk & Records

Tennessee Board of Regents; Memphis (TN); On-site; USD 17,000 - 25,000; Part time

Job summary

Southwest Tennessee Community College is seeking a Federal Student Worker for the Office of Veterans Affairs. You will provide front-line clerical and student-service support to assist veterans and dependents with education benefits and enrollment.

The role involves handling confidential records, processing certifications, and maintaining accurate files while ensuring a welcoming environment for the military-connected community.

Qualifications

• Current enrollment at Southwest Tennessee Community College in at least six (6) credit hours with satisfactory academic progress.
• Only students who are approved for Federal Work Study are qualified for this position.
• Strong written and verbal communication skills and a professional, courteous demeanor.
• Basic proficiency with Microsoft Office (Word, Excel, Outlook) and willingness to learn student information systems.
• Ability to handle sensitive and confidential information with discretion.

Responsibilities

• Greet and assist veterans, service members, and dependents in person, by phone, and by email; respond to routine inquiries and refer complex questions to professional staff.
• Assist students with completing applications and forms for VA education benefits and the College's admissions and enrollment processes.
• Collect, organize, scan, and file certification documents, transcripts, DD-214 forms, certificates of eligibility, and related records while maintaining strict confidentiality.
• Help maintain accurate student files and databases; enter and update data in student information systems under staff supervision.
• Support the preparation of enrollment certification materials for submission to the U.S. Department of Veterans Affairs.
• Assist with office outreach activities, including veterans resource fairs, orientations, Veterans Day events, and student-veteran organization support.
• Distribute informational materials on VA benefits, campus resources, and community veteran services.
• Perform general office duties: answering phones, scheduling appointments, copying, mail handling, and maintaining a tidy front-desk area.
• Uphold FERPA and institutional confidentiality standards in the handling of all student and veteran records.
• Perform other related duties as assigned.

Skills

Strong written and verbal comms

Microsoft Office proficiency

Discretion with confidential info

Education

Current enrollment in at least six credits

Tools

Microsoft Office

Job description

Southwest Tennessee Community College is seeking a Federal Student Worker for the Office of Veterans Affairs. You will provide front-line clerical and student-service support to assist veterans and dependents with education benefits and enrollment.

The role involves handling confidential records, processing certifications, and maintaining accurate files while ensuring a welcoming environment for the military-connected community.