Veterans Admissions Coordinator | Care Advocate

Touchstone Communities; Temple (TX); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive compensation

Paid Time Off accrued from Day One

Career advancement opportunities

Ongoing education, leadership training

Supportive, team-oriented culture

Employee recognition programs

Job summary

Touchstone Communities seeks an Admissions (Care) Coordinator at the William R. Courtney Texas State Veterans Home in Temple, TX. The role focuses on guiding Veterans and families through the admissions journey with empathy, accuracy, and collaboration with nursing and social services.

You will coordinate referrals, assess eligibility, and foster partnerships with hospitals and discharge planners to ensure a seamless transition into care.

Qualifications

• Minimum one year of admissions, marketing, business development, or sales experience within the skilled nursing industry.
• Exceptional customer service skills with a passion for serving Veterans and their families.
• Strong relationship-building and communication abilities.
• Proven ability to influence, educate, and build trust with diverse stakeholders.
• Excellent organization, time management, and follow-through.
• Working knowledge of EMRs, referral platforms, and admissions processes.
• A results-oriented mindset balanced with genuine compassion and service excellence.
• Ability to thrive in a fast-paced, high-volume healthcare environment.

Responsibilities

• Be the First Impression: welcome face and voice for our Veterans Home, creating a compassionate, professional experience.
• Honor Those Who Served: demonstrate respect, patience, and empathy in every interaction.
• Build Trusted Relationships: partner with hospitals, case managers, physicians, discharge planners, and community orgs.
• Guide with Compassion and Confidence: support admissions with empathy, transparency, and professionalism.
• Coordinate with Excellence: review referrals, assess eligibility, and ensure accurate documentation.

Skills

Admissions experience

Customer service

Relationship building

Communication

Time management

Team collaboration

Tools

EMR systems

Referral platforms

Job description

Touchstone Communities seeks an Admissions (Care) Coordinator at the William R. Courtney Texas State Veterans Home in Temple, TX. The role focuses on guiding Veterans and families through the admissions journey with empathy, accuracy, and collaboration with nursing and social services.

You will coordinate referrals, assess eligibility, and foster partnerships with hospitals and discharge planners to ensure a seamless transition into care.