Admissions (Care) Coordinator

Touchstone Communities; Temple (TX); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive compensation

Paid Time Off accrued from Day One

Career advancement opportunities

Ongoing education, leadership training

Supportive, team-oriented culture

Employee recognition programs

Job summary

Touchstone Communities seeks an Admissions (Care) Coordinator at the William R. Courtney Texas State Veterans Home in Temple, TX. The role focuses on guiding Veterans and families through the admissions journey with empathy, accuracy, and collaboration with nursing and social services.

You will coordinate referrals, assess eligibility, and foster partnerships with hospitals and discharge planners to ensure a seamless transition into care.

Qualifications

• Minimum one year of admissions, marketing, business development, or sales experience within the skilled nursing industry.
• Exceptional customer service skills with a passion for serving Veterans and their families.
• Strong relationship-building and communication abilities.
• Proven ability to influence, educate, and build trust with diverse stakeholders.
• Excellent organization, time management, and follow-through.
• Working knowledge of EMRs, referral platforms, and admissions processes.
• A results-oriented mindset balanced with genuine compassion and service excellence.
• Ability to thrive in a fast-paced, high-volume healthcare environment.

Responsibilities

• Be the First Impression: welcome face and voice for our Veterans Home, creating a compassionate, professional experience.
• Honor Those Who Served: demonstrate respect, patience, and empathy in every interaction.
• Build Trusted Relationships: partner with hospitals, case managers, physicians, discharge planners, and community orgs.
• Guide with Compassion and Confidence: support admissions with empathy, transparency, and professionalism.
• Coordinate with Excellence: review referrals, assess eligibility, and ensure accurate documentation.

Skills

Admissions experience

Customer service

Relationship building

Communication

Time management

Team collaboration

Tools

EMR systems

Referral platforms

Job description

1424 Martin Luther King Jr. Lane

Temple, TX

Job Id:20754

# of Openings:1

Admissions (Care) Coordinator

Create Connections. Honor Service. Deliver the Touchstone Experience.At Touchstone Communities, we believe every interaction is an opportunity to create comfort, build trust, and make lives better. As the Admissions (Care) Coordinator at the William R. Courtney Texas State Veterans Home, you will serve in a unique and meaningful role supporting the men and women who have served our country, along with their families.

This position is more than admissions coordination. You will be a guide, advocate, and ambassador of the Touchstone Experience, ensuring every Veteran and family member feels welcomed, respected, informed, and valued throughout their healthcare journey.

If you thrive on building relationships, supporting families through important decisions, and creating exceptional customer experiences, we invite you to join our mission-driven team.

The Touchstone Experience: What You'll Do

Be the First Impression

Serve as the welcoming face and voice of our Veterans Home, creating a compassionate and professional experience for Veterans, families, referral partners, and visitors from the very first interaction.

Honor Those Who Served

Provide exceptional customer service while demonstrating respect, patience, and empathy when working with Veterans and their loved ones. Ensure every interaction reflects dignity, gratitude, and appreciation for their service.

Build Trusted Relationships

Develop and maintain strong partnerships with hospitals, case managers, physicians, discharge planners, and community organizations to facilitate seamless transitions into care.

Guide with Compassion and Confidence

Support Veterans and families through the admissions process with empathy, transparency, and professionalism, helping them navigate healthcare decisions with confidence and peace of mind.

Coordinate with Excellence

Review referrals, assess admission eligibility, ensure clinical appropriateness, and coordinate efficient admissions while maintaining accuracy and compliance in all documentation.

Create a Seamless Arrival Experience

Collaborate closely with nursing, therapy, social services, and interdisciplinary teams to ensure each Veteran receives a personalized and welcoming admission experience.

Drive Impact

Manage inquiry pipelines, referrals, admissions metrics, and census growth initiatives while keeping the needs of Veterans and families at the center of every decision.

What You Bring

• Minimum one (1) year of admissions, marketing, business development, or sales experience within the skilled nursing industry required
• Exceptional customer service skills with a passion for serving Veterans and their families
• Strong relationship-building and communication abilities
• Proven ability to influence, educate, and build trust with diverse stakeholders
• Excellent organization, time management, and follow-through
• Working knowledge of EMRs, referral platforms, and admissions processes
• A results-oriented mindset balanced with genuine compassion and service excellence
• Ability to thrive in a fast-paced, high-volume healthcare environment

At Touchstone, we care for our team members the same way we care for our residents and Veterans, with purpose, compassion, and commitment.

• Competitive compensation with performance-based incentives
• Paid Time Off accrued from Day One
• Career advancement opportunities within a growing organization
• Ongoing education, leadership development, and training programs
• Supportive, team-oriented culture built on servant leadership
• Employee recognition programs that celebrate your contributions

Why Join the William R. Courtney Texas State Veterans Home?

This is an opportunity to make a meaningful impact every day by serving those who have served our nation. As part of the Touchstone family, you will help create an environment where Veterans are treated with honor, dignity, and compassion while delivering an exceptional experience for every resident and family member.