Veteran Support Navigator (Hybrid)

Wounded Warrior Project; Jacksonville (FL); Hybrid; USD 36,000 - 52,000; Full time

Benefits offered by this job

Flexible hybrid work schedule

Medical, dental, and vision coverage

Competitive pay and incentives

Collaborative team environment

Job summary

Join Wounded Warrior Project (WWP) as a Warrior Support Coordinator - Resource Center in a role focused on helping veterans and their families navigate recovery and empowerment. You will respond across multiple channels, triage needs, and connect clients with WWP programs and services.

We support a flexible hybrid schedule (three days in office, two from home) with comprehensive medical, dental, and vision coverage for teammates and families.

Qualifications

• Four-week intensive Resource Center training on hire.
• Ability to work flexible hours including evenings; shift rotation may occur (9am–9pm ET).
• Demonstrated understanding of WWP programs and services.
• Strong written and verbal communication; attentive to email, helpline email, and phone etiquette.
• Interpersonal skills to engage diverse individuals with empathy.
• Understanding of military culture, veteran issues, and the emotional impact of combat.

Responsibilities

• Connect with warriors and families via phone, email, chat, or in person.
• Assess and triage needs of warriors, caregivers, and family members.
• Coordinate alumni registration and verification process.
• Provide program overviews to recently registered warriors and families.
• Identify and connect users with appropriate WWP programs and services.
• Handle crisis situations, including suicide intervention and prevention.

Skills

Call center experience

Customer service

Bilingual-Spanish

Emotional intelligence

Education

High school diploma or GED

ASIST Certification

Tools

Salesforce

Microsoft Office

Job description

Join Wounded Warrior Project (WWP) as a Warrior Support Coordinator - Resource Center in a role focused on helping veterans and their families navigate recovery and empowerment. You will respond across multiple channels, triage needs, and connect clients with WWP programs and services.

We support a flexible hybrid schedule (three days in office, two from home) with comprehensive medical, dental, and vision coverage for teammates and families.