Veteran Services Workforce Liaison

Veterans Place of Washington Boulevard Inc.; Pittsburgh (Allegheny County); On-site; USD 45,000 - 65,000; Full time

Job summary

Veterans Place of Washington Boulevard Inc. is seeking a Veteran Services Specialist to coordinate mentorship and employment services for justice-involved veterans in Allegheny County. The role includes recruiting and training mentors, facilitating mentor-mentee matches, and delivering career counseling and job readiness support.

The specialist will build relationships with employers, Veterans Court, and community partners, ensuring ongoing participant support and successful outcomes.

Qualifications

• U.S. military veteran preferred.
• Bachelor's degree in Human Services, social work, business, HR or related field preferred.
• Experience in mentorship, peer support, case management, workforce development, or with veterans/justice-involved populations.

Responsibilities

• Coordinate and support the mentorship program and participant engagement for justice-involved veterans.
• Recruit, screen, onboard veteran mentors and match with participants.
• Provide individualized employment services including career counseling, resume development, and interview prep.
• Develop employment plans and connect participants with employers and training opportunities.
• Maintain confidentiality and accurate documentation of program activities and outcomes.

Skills

Mentorship

Case management

Career counseling

Education

Bachelor's degree in Human Services or related field

Tools

Microsoft Office

BestNotes

Job description

Position Summary:
The Veteran Services Specialist will coordinate and support Veterans Place's mentorship
program in partnership with the Allegheny County Veterans Court, with a focus on serving
justice-involved veterans. This position will recruit, train, and support volunteer mentors;
coordinate mentor and mentee relationships; assist with Veterans Court engagement; and provide
ongoing participant support. The position will also deliver employment services, including
career counseling, resume development, job readiness, employer connections, and employment
placement. The Specialist will serve as a primary point of contact for mentorship and
employment services while building relationships with employers, volunteer mentors, Veterans
Court, and community partners.

Key Responsibilities:

Mentorship & Participant Support:

• Serve as the primary point of contact for the mentorship program and provide ongoing guidance and support to volunteer mentors.
• Recruit, screen, select, and onboard veteran mentors from the community.
• Coordinate mentor and mentee matching based on individual needs, goals, and compatibility.
• Develop, organize, and facilitate structured mentor training, including All Rise's nationally recognized trauma-informed training curriculum.
• Ensure mentors complete all required training prior to participating in Veterans Court.
• Conduct regular check-ins with mentors and mentees to monitor engagement, address concerns, and support successful mentoring relationships.
• Attend Allegheny County Veterans Court at least twice per month and maintain communication with court personnel regarding participant progress and concerns.
• Advocate for justice-involved veterans and communicate any issues that may affect their participation in Veterans Court.
• Organize and facilitate group mentoring sessions, workshops, and peer-support activities.
• Coordinate access to additional Veterans Place services and community resources, including housing, recovery, healthcare, and other supportive services.

Program Coordination:

• Provide individualized employment services to veterans, including career counseling, job readiness assistance, resume development, and interview preparation.
• Assess participants' employment interests, skills, experience, and vocational goals to identify appropriate career opportunities.
• Develop and maintain individualized employment plans that address career goals and barriers to employment.
• Assist veterans with job searches, applications, interview coordination, and connections to potential employers.
• Establish and maintain relationships with local employers to identify job opportunities and advocate for veteran candidates.
• Organize resume workshops, mock interviews, and other employment-readiness activities.
• Provide referrals to training programs, educational opportunities, and supportive services that improve employment outcomes.
• Conduct follow-up with employed veterans to support job retention and career advancement.

Documentation Reporting & Program Outcomes:

• Maintain accurate and timely documentation of participant interactions, mentor engagement, employment services, and program progress.
• Track mentorship program activity, including mentor recruitment, training completion, mentor/mentee matches, and participant engagement.
• Monitor employment outcomes, job retention, and participant progress.
• Assist with program reporting, grant compliance, and evaluation activities.
• Maintain confidentiality and ensure documentation complies with organizational policies and applicable program requirements.

Community Partnerships & Outreach:

• Develop and maintain relationships with Allegheny County Veterans Court, community organizations, veteran service providers, employers, and volunteer networks.
• Represent Veterans Place at court proceedings, community events, outreach activities, and partner meetings.
• Identify opportunities to expand mentor recruitment, employment partnerships, and resources available to participating veterans.
• Collaborate with internal Veterans Place departments to coordinate services and provide comprehensive support to participants.

Qualifications:

• U.S. military veteran preferred.
• Bachelor's degree in Human Services, Social Work, Business, Human Resources, or a related field preferred. Related work experience may be accepted in place of a degree.
• Experience in mentorship, peer support, case management, workforce development, or working with veterans and/or justice-involved populations.
• Knowledge of trauma-informed practices and the challenges faced by veterans experiencing homelessness, housing instability, or involvement with the justice system.
• Experience working with Veterans Court or other treatment court programs preferred.
• Strong interpersonal, communication, organizational, and relationship-building skills.
• Ability to develop relationships with, engage, and support volunteer mentors.
• Comfortable with public speaking, group facilitation, and community outreach.
• Ability to manage multiple responsibilities independently while collaborating with internal staff and external partners.
• Proficiency in Microsoft Office and digital platforms; experience with BestNotes or similar client management systems preferred.
• Must have a valid driver's license and the ability to travel to various locations.
• Must successfully complete required background checks and pre-employment screening.

Physical Demands:

• Stand or Sit, must be able to remain in a stationary position 50% of the time.
• Talk/hear, has the ability to communicate information and ideas so that others will understand. Must be able to exchange accurate information in these situations.
• Carry weight and lift, able to move or carry up to 20 pounds across office for various needs

Work Environment:

• The Veteran Services Workforce Liaison operates in a fast-paced, mission-driven environment requiring adaptability, collaboration, and a strong commitment to serving veterans.

Additional Responsibilities:

This job description in no way states or implies that these are the only duties to be performed. You will be expected to follow any other job-related instructions and to perform other job-related duties as requested by your supervisor.

Preferred Certifications (or willingness to obtain):

• All Rise Veterans Mentor Training (provided)
• CPR/First Aid
• Peer Support Certification (optional)

Veterans Place of Washington Boulevard is a CARF accredited organization, following the ASPIRE model, to provide quality, value, and optimal outcomes of services to our clients.

Veterans Place of Washington Boulevard has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Veterans Place of Washington Boulevard, Inc. is an Equal Opportunity Employer