Veteran Assistant (Pittsburgh, Pa) Part Time Position

Veterans Leadership Program; Pittsburgh (Allegheny County); On-site; USD 21,000 - 25,000; Part time

Job summary

Veterans Leadership Program (VLP) is Western and Central Pennsylvania’s premier Veteran service organization dedicated to empowering Veterans to navigate life transitions and reach their fullest potential.

The Veteran Assistant under the Low Demand Program will create a welcoming, caring, and professional environment for clients and assist Veterans experiencing homelessness in transitioning into permanent housing. This is a part-time, on-site position located in Pittsburgh, PA.

Qualifications

• Highschool diploma required.
• First Aid-CPR preferred.
• De-escalation training preferred.
• Medical observer training preferred.
• FBI, Act 33 and 34 clearances required.

Responsibilities

• Monitor one or more assigned clients on a designated unit.
• Maintain client confidentiality.
• Monitor for signs of escalating behaviors.
• Provide handoff communication to the next Veteran Assistant when relieved of duties.
• Document observations in client records and monitoring tools.
• Create a professional, caring client experience and anticipate needs.
• Respond to inquiries from employees, clients, and others.
• Assist intake by scheduling appointments and inputting basic client information into the EHR.
• Document encounters in the organizational EHR.

Skills

Interpersonal skills

Multitasking

Initiative

Deadline management

Written and verbal communication

Crisis intervention

Problem solving

Independent and team work

Presentation skills

MS Office proficiency

Cultural sensitivity

Education

Highschool diploma

First Aid-CPR training

De-escalation training

Medical observer training

FBI/Act 33/34 clearances

Job description

Veterans Leadership Program (VLP) is Western and Central Pennsylvania’s premier Veteran service organization. For nearly 40 years, VLP has operated with a focus on empowering Veterans to navigate the transitions of life and supports every Veteran in reaching their fullest potential. With supportive and service-oriented expertise, VLP serves over 7,000 Veterans annually through comprehensive programs and partnerships. VLP is the largest provider of Veteran subsidized housing in Western Pennsylvania, operates two of the nation’s most effective employment programs, as well as holistic wellness and additional supports for Veterans and their families.

VLP is a team comprised of experienced leadership, support staff, and case managers including Veterans, National Guard, Army Reserve, family members of Veterans, and civilian supporters who are deeply committed to assisting any and every Veteran.

Overview Of Position

The Veteran Assistant under the Low Demand Program will create, promote and encourage an atmosphere and tone at Veterans Leadership Program that conveys a welcoming, caring, and professional impression to clients. The Veteran Assistant will help Veterans who are experiencing homelessness transition into permanent housing.

Principal Duties

• Responsible for monitoring one or more assigned clients on a designated unit for a specified time
• Maintains client confidentiality
• Monitors the client for signs of escalating behaviors
• Provides meaningful handoff communication to the next Veteran Assistant when relieved of duties. (i.e. end of shift, breaks, etc.)
• Documents accurate and timely observations on monitoring tools/forms/Client record as requested
• Create and maintain a professional, caring, and personalized client experience. Proactively anticipate the needs of clients by learning their preferences, to ensure they feel valued and appreciated at all times
• Respond to inquiries from employees, clients, and others as well as refers, when necessary to the appropriate person, official, or department
• Work closely with the intake process by scheduling appointments, inputting basic client information into EHR, and notifying Service Navigator of scheduled intakes
• Document all encounters with individuals, whether enrolled in VLP Programs or seeking information, in organizational EHR

Knowledge, Skills And Abilities

• Strong interpersonal skills
• Ability to manage multiple priority projects
• Take initiative and handle a variety of activities concurrently in fast-paced environment
• Ability to meet deadlines along with attention to details a must
• Excellent written and verbal skills
• Progressive skills in crisis intervention and conflict resolution
• Self-directed, flexible with strong problem-solving abilities
• Ability to work independently and as a team member
• Presentation skills along with professional behaviors, attitude and appearance
• Proficient knowledge of Microsoft Office Suite
• Ability to support the organization’s mission along with sensitivity of cultural and workplace harmony

Experience And Education

• Highschool diploma required
• First Aid-CPR preferred
• De-escalation training preferred
• Medical observer training preferred.
• FBI, Act 33 and 34 clearances

Salary

• $15.00 - $18.00 hr
• Part time

Location : Pittsburgh, Pa