Veteran Services Outreach & Intake Specialist II

Endeavors; Diboll (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

Endeavors is seeking an Outreach Specialist to promote and deliver services that aid in homelessness prevention for Veterans. The role involves community outreach at stand-downs, shelters, and transit hubs, plus presenting to diverse groups to raise program awareness and encourage enrollment.

You will screen Veterans for eligibility, route those not meeting criteria to referrals, and help prepare client files and reports. Travel is required as needed.

Qualifications

• High School Diploma or equivalent.
• 1+ years in a customer service focused environment.
• Experience with homeless, low income, veterans & their families a strong plus.
• Must maintain regular and acceptable attendance.
• Driver’s License with clear record.
• Daily use of a vehicle; travel as needed.

Responsibilities

• Conduct outreach and networking in the community (stand-downs, shelters, shelters, bus stations, etc).
• Provide presentations at community groups in the greater metropolitan area.
• Promote the Supportive Services for Veteran Families program’s success and reputation.
• Conduct initial eligibility screening of Veterans seeking program assistance.
• Provide information and referrals for Veterans not meeting eligibility or not scheduled with a Case Manager.
• Set up initial client files for Veterans assigned to a Case Manager.
• Prepare reports as requested by leadership and site coordinator.
• Deliver exceptional customer service and put clients first.

Skills

Customer service

Outreach

Public speaking

Education

High School Diploma or equivalent

Job description

Endeavors is seeking an Outreach Specialist to promote and deliver services that aid in homelessness prevention for Veterans. The role involves community outreach at stand-downs, shelters, and transit hubs, plus presenting to diverse groups to raise program awareness and encourage enrollment.

You will screen Veterans for eligibility, route those not meeting criteria to referrals, and help prepare client files and reports. Travel is required as needed.