Outreach & Intake Specialist II

Endeavors; Corpus Christi (TX); On-site; USD 32,000 - 44,000; Full time

Job summary

Endeavors is seeking an Outreach/Intake Specialist to help prevent homelessness among Veterans by promoting the program and delivering full eligibility screenings. This role requires active community engagement, outreach to shelters and service sites, and accurate intake processing.

Responsibilities include setting up client files, preparing reports, and coordinating with Case Managers. A High School Diploma and 1+ year in customer service are required; valid driver’s license and reliable

Qualifications

• 1+ year of customer service experience in relevant settings.
• Experience with homeless, veterans or related services is a strong plus.

Responsibilities

• Conduct outreach and networking activities in the community (stand-downs, shelters, bus stations, etc.).
• Screen initial eligibility of Veterans seeking program assistance.
• Set up initial client files for Case Managers.
• Prepare reports for Lead Outreach and Intake Specialist or Site Coordinator.
• Provide exceptional customer service and support veterans and families.

Skills

Customer service

Outreach

Public speaking

Education

High School Diploma or equivalent

Job description

Job Purpose

Ensure delivery of services to aide in the prevention of homelessness by promoting and developing awareness of the program and conducting full eligibility screenings of Veterans.

Job Purpose

Ensure delivery of services to aide in the prevention of homelessness by promoting and developing awareness of the program and conducting full eligibility screenings of Veterans.

ESSENTIAL JOB RESPONSIBILITIES

• Conduct outreach and networking activities in the community; such as stand-downs, tent cities, bus stations, shelters, under bridges etc. Provide presentations at various community groups within the greater metropolitan and surrounding area. Promote the success and reputation of the Supportive Services for Veteran Families program.
• Conduct initial eligibility screening of Veterans seeking program assistance. Provide general information and community referrals to Veterans not meeting program eligibility requirements and/or Veterans not scheduled with a Case Manager due to program capacity.
• Set up initial client file for Veterans being assigned to Case Manager.
• Prepare reports as requested by Lead Outreach and Intake Specialist, Program Manager or Site Coordinator.
• Other duties as assigned.
• Demonstrate Exceptional customer service, in Everything you do, by placing the child, family, Veteran or client first to support our mission to "Empower people to build better lives for themselves, their families, and their communities."

EDUCATION

High School Diploma or equivalent.

EXPERIENCE

1+ years in a customer service focused environment. Experience with homeless, low income, veterans & their families a strong plus, experience as OIS I preferred.

ATTENDANCE

Must maintain regular and acceptable attendance at such level as is determined in the employer’s sole discretion.

LICENSES

Driver’s License with clear record.

VEHICLE

Must have daily use of a vehicle without prior notice.

OTHER

Must be available and willing to travel to various locations and with such frequency as the business need dictates.

Endeavors has a longstanding practice of providing a work environment that is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion, national origin, marital status, sexual orientation, gender identity, genetic information, disability, military or veteran status, or any other characteristic protected by law. We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities.

Endeavors also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please email [e-mail] or speak with your recruiter.

Endeavors is dedicated to offering reasonable accommodations for individuals with disabilities. If you are a qualified candidate with a disability and need help submitting your application online, please reach out to us at [e-mail]. If you are chosen for an interview, we will provide further details on how to request accommodations for the interview process.