Veteran Services Intake Coordinator

Volunteers of America Colorado; Denver (CO); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Vacation Time

Sick Time

Paid Holidays

Floating Holidays

Personal Days

Volunteer/Wellness Day

Tuition Assistance

Pension Plan

403b Retirement Plan with Agency Match

Health, Dental, Vision, Pet Insurances

Life Insurance

Accident Insurance

Employee Assistance/Work Life Balance

Employee Discount Program

LifeLock with Norton

Public Service Loan Forgiveness

Job summary

Volunteers of America Colorado is seeking an Intake Specialist to support the Supportive Services for Veteran Families (SSVF) program. You will conduct initial assessments, screen eligibility, perform intake, and refer clients to appropriate services.

You will maintain documentation and provide follow-up while coordinating with program staff and partners. Ideal candidates have experience in human services, strong communication skills, and proficiency with Microsoft Office, Slack, Zoom, and

Qualifications

• 2 years of experience in communication, human services, administration, or related fields.
• 1 year of direct service in human services
• Must possess a Colorado driver’s license and state‑mandated automobile insurance.
• Must possess a personal vehicle that may be used for work‑related travel (reimbursement for mileage is available).
• Must complete agency and program credentialing within 12 weeks of hire and maintain credentialing standards thereafter.
• Proficient computer skills, including Microsoft Office Suite (Word, Excel, PowerPoint, Outlook); collaboration tools (Slack, Zoom, Google Teams); digital calendars (Google, Outlook); file‑sharing (Dropbox, Google Drive); and project management software (Asana).

Responsibilities

• Receives and assesses calls for service and conducts intake process: screening households for eligibility, collecting relevant documentation, and supporting SSVF program staff throughout the enrollment process.
• Ensure eligible Veteran clients’ case files are entered in the case management database for approval per supervisor. Refers ineligible applicants to other organizations/programs which would best serve the applicant’s needs. Provide and document appropriate referrals for those screened but not eligible.
• Maintains and updates a database of active community supports for linking low‑income and/or homeless veteran households with available community resources.
• Utilizes Trauma‑Informed Care and Housing First models to guide engagement with SSVF participants.
• Provides administrative and programmatic support services for client service teams.
• Documents all eligibility screening activities through paper and electronic logs.
• Maintain/track application/screening data inflow and report outcomes.
• Attends staff, team, and department meetings.
• Performs other duties as assigned.

Skills

Communication

Human services

Administration

Microsoft Office

Tools

Slack

Zoom

Google Teams

Google Calendar

Dropbox

Google Drive

Asana

Windows OS

Job description

Volunteers of America Colorado is seeking an Intake Specialist to support the Supportive Services for Veteran Families (SSVF) program. You will conduct initial assessments, screen eligibility, perform intake, and refer clients to appropriate services.

You will maintain documentation and provide follow-up while coordinating with program staff and partners. Ideal candidates have experience in human services, strong communication skills, and proficiency with Microsoft Office, Slack, Zoom, and